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CarePayment · 10 hours ago

Client Support Coordinator

Portland, Oregon Metropolitan Area

Full-time

Hybrid

Entry Level

$20/hr - $22/hr

2+ years exp

CarePayment is a leading patient engagement and financial company. The Client Support Coordinator is responsible for assisting the Client Support Team with clerical and account maintenance duties, helping clients resolve patient account issues, and ensuring data accuracy.

FinanceHealth CareHospital

Hiring Manager

Lisa Bango Greenough

Responsibilities

Assist with daily operational tasks such as cardholder inquiries from the Customer Care team, processing rejected accounts, accounting maintenance and running and distributing reports

Update and maintain various Client Support databases to ensure accurate and consistent data

Perform special projects related to operations and perform other administrative duties as required

Qualification

MS OfficeMS ExcelCustomer support experienceHIPAA knowledgeTyping proficiencyActive listeningEffective communicationAttention to detailTime managementProblem solving

Required

Associate's degree or equivalent work experience

Computer, software and typing (speed and accuracy) proficiency

Two+ years of work experience in customer support, billing or banking, preferably in healthcare or financial services

Experience/skills in using and learning computer applications and working in multiple systems. MS office and MS Excel required

Active listening with the goal of providing exceptional service

Accurate typing with speed and proficiency

Dedication to exceptional, professional client-centric service through solution orientation, attention to detail, follow-up and effective communication

Excellent communication (verbal and written in English; feedback, listening and comprehension), documentation, detail and time management skills (prioritizing and multitasking). Ability to communicate complex information and ideas to others so they will understand

Ability to build rapport and work productively and professionally with others (clients and teammates); ability to work independently, professionally and with confidentiality

Strong sense of initiative and ownership over work and ability to adapt focus and work as necessary. Ability to work effectively and complete assigned tasks with minimal supervision. Flexibility with changing procedures and goals

Ability to be receptive to coaching and feedback and to apply to work

Preferred

Knowledge of HIPAA and/or financial privacy requirements

Benefits

Group benefits plans, including medical, dental, vision, FSA/HSA, including retirement plans (401k). Company-paid short-term and long-term disability plans and life insurance. Company benefits begin on the first of the month following the hire date.

Three weeks of vacation, two floating holidays and nine holidays to start.