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Fragomen · 23 hours ago

Questionnaire Configuration Specialist

Chicago, IL

Full-time

Hybrid

Entry, Mid Level

Fragomen is a firm that specializes in immigration services, and they are seeking a Questionnaire Configuration Specialist. This role involves analyzing, configuring, testing, and supporting electronic questionnaires for client-facing portals and internal systems, while collaborating with various stakeholders to ensure compliance and efficiency.

ConsultingDocument ManagementLegalLegal Tech

H1B Sponsor Likely

Responsibilities

Collaborate with stakeholders to gather and clarify business and functional requirements, including leading discovery sessions as needed

Translate requirements into clear configuration specifications aligned with established build standards and maintenance strategies

Design and configure questionnaires to support business workflows and client needs

Create and maintain functional design documentation (configuration spreadsheets) for assigned requests

Perform quality assurance testing on questionnaire builds

Coordinate and support User Acceptance Testing (UAT) activities with requestors

Partner with cross-functional teams (Onboarding, Application Support, Adoption, Development, Automation, etc.) to support successful implementation

Manage assigned ServiceNow tickets efficiently, meeting defined SLAs

Provide Tier 2 support for questionnaire configuration issues and escalate to development teams when appropriate

Track, update, and communicate task status through established channels

Draft user stories, process documentation and contribute content to monthly change communications for new questionnaire builds and updates

Identify risks, defects, and recurring issues; take appropriate action to resolve or escalate

Recommend efficiencies and process improvements to streamline configuration and delivery

Ensure all questionnaire configurations comply with company security, data privacy, and compliance standards

Perform other related duties within scope

Qualification

ServiceNowJiraAnalytical skillsMicrosoft OfficeTechnical documentationAgile methodologiesForm.ioJSONCommunication skillsCritical thinking

Required

Experience using ServiceNow for incident and request management, and Jira for issue tracking and workflow coordination

Strong analytical and critical-thinking skills with high attention to detail

Ability to translate technical concepts for legal teams and other non-technical stakeholders

Strong written and verbal communication skills in English

Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment

Strong technical documentation skills (e.g., requirements, process documentation)

Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint)

Preferred

Familiarity with Agile business analysis practices and methodologies

Experience with Form.io or similar form-building platforms

Experience creating PowerPoint presentations, process flows, and project status communications for stakeholders

Basic experience working with JSON

Benefits

401K

Paid time off plans

Company

Fragomen

Glassdoor3.4

Fragomen is a legal firm that provides crisis management, employment verification, compliance, document, and immigration services.

Founded in 1951

New York, New York, USA

5001-10000 employees

https://www.fragomen.com

H1B Sponsorship

Fragomen has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2022 (5)

2021 (1)

2020 (5)