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DSI · 13 hours ago

Knowledge Content Specialist

United States

Full-time

Remote

New Grad, Entry Level

$60K/yr - $60K/yr

DSI Systems Inc. is the nation's largest home services distributor and is seeking a Knowledge Content Specialist to create, update, and maintain operational knowledge content for Field Operations. This role involves translating operational processes into clear knowledge base articles and ensuring documentation remains current and aligned with standards.

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Responsibilities

Create and update knowledge base articles, process documentation, and job aids

Translate operational workflows into clear, easy-to-follow written content

Maintain documentation accuracy as processes, tools, and policies change

Follow established content standards, templates, and formatting guidelines

Partner with subject matter experts to gather and validate information

Ensure content is written for the appropriate audience and operational use case

Review existing documentation and recommend updates or improvements

Organize and tag content to support searchability and usability

Track content updates and maintain version control

Communicate content gaps, inconsistencies, or issues to the Operations Knowledge Manager

Qualification

Content creationDocumentation standardsKnowledge base toolsMicrosoft WordOrganizational skillsAttention to detailWritten communication

Required

Experience in documentation, content creation, or administrative support roles

Strong writing and editing skills with attention to clarity and accuracy

Ability to follow structured guidelines and documentation standards

High attention to detail and strong organizational skills

Comfortable working with knowledge base tools or content management systems

Proficiency in Microsoft Word and basic Excel

Ability to work with subject matter experts to capture process details

Strong written communication skills

Ability to manage multiple content tasks simultaneously

Willingness to learn operational workflows and business processes

Benefits

Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period

401k Plan with employer matching

Paid vacation, personal/sick days, and bereavement time

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Advancement opportunities, we prefer to promote from within!