Interim HealthCare Inc. · 2 weeks ago
Customer Service Representative
Grand Rapids, MI
Full-time
Onsite
New Grad, Entry Level
$36K/yr - $40K/yrInterim HealthCare is a company that values its employees and empowers them to advocate for patients. They are seeking a Hospice Customer Service Representative who will be a key point of contact for hospice clients, responsible for scheduling visits, managing staff, and ensuring excellent customer service.
Health CareHome Health CareMedical
Responsibilities
Schedule visits based on staffs availability and openings provided by our clients
Communicate staff availability with clients and family members
Manage staff members. Communicate with them our needs. Communicate where they can improve on the job or when they get a compliment from a customer
Perform reviews with current staff members. Coordinate performance reviews
Contact clients, family and staff regarding day-to-day changes in scheduling needs
Provide excellent customer service to associates and clients alike
Perform administrative functions, such as: word processing, photocopying, filing, reception/telephone duties, etc
Email and mail schedules to clients and staff
Ensures compliance with all federal, state and local government laws and regulations as well as policies and procedures of Interim HealthCare
Answer phones as needed
Meet with sales managers to monitor customer service levels and review identified target accounts
Undestand and use personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department
Qualification
Required
Strong technical skills; Proficient in Microsoft Windows and Office suite, scheduling systems, and other healthcare-related software
Effective written and verbal communication skills, including the ability to communicate with all levels within and outside the company
Preferred
Medical/Healthcare scheduling and or recruiting experience
Hospice, Home Healthcare or Staffing experience
Benefits
Weekly pay
Health, dental, and vision insurance
Life & short-term disability insurance
Paid vacation time
401(k)/Roth
Paid training
Employee referral bonuses
Company
Interim HealthCare Inc.
Interim HealthCare Inc., founded in 1966, is a leading national franchisor of home care, hospice and healthcare staffing.
Founded in 1966
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Anthony Adinolfi, LNHA
CEO
Iris Cognevich
CEO of Interim Healthcare of Louisiana
Recent News
2026-01-15
bloomberglaw.com
2026-01-14
Home Health Care News
2025-12-26
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