Charles Schwab · 21 hours ago
Associate, Client Technical Support
Westlake, TX
Full-time
Hybrid
Entry Level
1+ years expCharles Schwab is a company that empowers its employees to make an impact on their careers through innovative thought and creative problem solving. The Client Technical Support Associate responds to tier II escalated technical inquiries, aiming to provide exceptional client service while managing online access and navigation issues. This role emphasizes efficient problem-solving and client support in a hybrid work environment.
Financial Services
Responsibilities
Responds to tier II escalated technical inquiries from internal and external clients regarding online access and navigation of website, systems and accounts
Supports the one call resolution, while providing a means for further escalation if necessary
Provides Client Support and Protection typically related to online access attempts via electronic channels
Strives to execute the balance of being productive and efficient, while delivering exceptional client service
Qualification
Required
Minimum of one-year prior client service experience
Shift Flexibility: There are various schedules of weekdays, and early evenings shifts
Proven experience utilizing strong troubleshooting techniques, de-escalating, and problem solving, ideally in a Call Center environment
Excellent interpersonal skills, including proven listening skills, and the ability to effectively communicate technical trouble shooting steps in a detailed, well-organized manner over the phone
Demonstrates a technical aptitude by quickly assimilating technical concepts and new technology
Excellent knowledge of common browsers such as Edge, Chrome, Safari and Firefox and a high-level understanding of Apple and Android based mobile devices
Extensive knowledge of PC/Mac computing environments including operating systems, peripherals, & navigating through complex software
Experience working in a team environment, including sharing feedback and knowledge with peers
Passion for service, positive attitude, enthusiasm, professionalism, and strong client focus
Promotes and embraces positive client interactions, as well as personal, team, and company improvement
Efficient in utilizing many diverse resources and computer screens simultaneously while delivering exceptional service over the phone
Adept at anticipating and adapting to changing job needs with exceptional results
Effective critical thinking through probing questions to identify solutions in unique situations, while demonstrating sound business judgement
Preferred
2+ years of prior client service experience
1 year or more of Financial Services industry experience
Excellent technical knowledge of the Internet, Networking, Wi-Fi, and ISP's
Benefits
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Company
Charles Schwab
We have plans for every turn you take.
10001+ employees
H1B Sponsorship
Charles Schwab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (468)
2023 (455)
2022 (705)
2021 (483)
2020 (282)
Funding
Current Stage
Late StageLeadership Team
J
Jim McGreevy
Senior Project Manager
Recent News
2025-10-04
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2025-09-28
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