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Plymouth Rock Assurance · 3 days ago

Service Center Associate

Woodbridge, NJ

Full-time

Onsite

Entry Level

$45K/yr - $58K/yr

2+ years exp

Plymouth Rock Assurance is a leading insurance company managing over $2 billion in personal and commercial auto and homeowner’s insurance. They are seeking a Service Center Associate to support and retain personal lines insurance customers by delivering exceptional service and maintaining a thorough understanding of core products.

Auto InsuranceFinancial ServicesInsurance

Hiring Manager

Donald Bjornsen

Responsibilities

Develop and maintain in-depth product knowledge of core personal lines of products (Auto, Homeowner, Umbrella) across all states we operate (NJ, PA, MA, CT, NY, NH)

Accurately enter and update policy information in various processing systems

Respond to customer inquiries regarding coverage, premiums, and policy changes via phone and other channels

Provide first-call resolution with minimal customer effort, ensuring a seamless experience

Work effectively under pressure and adapt to changing priorities

Consistently meet or exceed customer and agent expectations by delivering professional, knowledgeable, and efficient service

Quote and sell personal lines products to both new and existing clients

Conduct renewal reviews and recommend appropriate policy adjustments based on customer needs

Perform other duties as assigned

Qualification

PropertyCasualty licenseMS OfficeMulti-taskingSales experiencePersonal Lines experienceAttention to detailListening skillsSpanish fluencyInterpersonal skillsCommunication skillsOrganizational skills

Required

Above average interpersonal, listening, communication, and organizational skills

Intermediate MS Office skills required

Ability to manage multiple tasks in a fast-paced, high-volume environment

Capable of handling a high volume of inbound and outbound calls professionally and efficiently

Strong attention to detail and accuracy in all tasks

Flexibility to work full-time schedules that may change based on department needs

Availability during operational hours: Monday–Friday, 8:00 AM to 7:00 PM

Bachelor's degree (B. A.) from a four-year college or university; or two to three years related experience

Must obtain a Property and Casualty Insurance producer license within the first 3 months of employment date

Preferred

Sales-related experience preferred

Spanish-language fluency a plus

Personal Lines experience preferred

Property and Casualty license preferred

Benefits

4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays

Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)

Annual 401(k) Employer Contribution

Free onsite gym and health center at our Woodbridge Location

Resources to promote Professional Development (LinkedIn Learning and licensure assistance)

Robust health and wellness program and fitness reimbursements

Various Paid Family leave options including Paid Parental Leave

Tuition Reimbursement

Company

Plymouth Rock Assurance

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Founded in 2001

Boston, Massachusetts, USA

1001-5000 employees