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Sutherland · 4 weeks ago

Bilingual (FR/EN) Customer Service Support| Healthcare | Work-At-Home

Canada

Full-time

Remote

New Grad, Entry Level

$18.25/hr - $18.25/hr

Sutherland is a digital transformation company that has been helping customers globally for over 35 years. They are seeking a Bilingual Customer Service Support representative to provide customer service support to healthcare providers via phone and email, ensuring compliance with industry standards and assisting with event management responsibilities.

AnalyticsArtificial Intelligence (AI)ConsultingInformation ServicesInformation TechnologyOutsourcing

Responsibilities

Provide customer service support to the providers via phone and email

Provide accurate reporting data in compliance with industry standard

Be point of contact for the event vendor management process includes activating and adding new vendors

Accurate issuance of payments to vendors and others

Generating pre and post event reporting

Must be comfortable assisting providers and staff by training them on event management details and event related responsibilities

Qualification

Customer service skillsFluency in FrenchFluency in EnglishMS Office knowledgeHealthcare experienceProject/event planningSME/Floor supportMultitasking abilitiesWritten communication skillsAttention to detailTeamworkSelf-driven

Required

Fluency in French AND English

Exceptional customer service skills

Proven written/communication skills with high attention to detail

Good knowledge of MS Office

Self-Driven, strong multitasking abilities

Ability to work individually and with a team

Preferred

Prior experience in healthcare setting

Prior project /event planning experience

SME/Floor support experience

Benefits

Medical, dental and vision benefits

Advancement opportunities – 80% of our frontline leaders have been promoted from within

Employee Discounts

EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Company

Sutherland

Glassdoor3.6

Sutherland is a digital transformation company that provides business process and technology management services.

Founded in 1986

Pittsford, New York, USA

10001+ employees

https://www.sutherlandglobal.com

Funding

Current Stage

Late Stage

Total Funding

$330M

Key Investors

TPGOak Investment Partners

2014-10-15Secondary Market· $300M

2004-03-23Private Equity· $30M

Leadership Team

James S. Lusk

Executive Vice President and CFO

Robert Moore

Vice President - Transition and Transformation

Recent News

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AETOSWire

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MarketScreener

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2025-12-17

Company data provided by crunchbase