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Gemini Industries, Inc. · 1 day ago

In field technical support personnel for the wood coatings industry

Dallas, TX

Full-time

Onsite

New Grad, Entry Level

Gemini Industries, Inc. is dedicated to delivering excellence in the wood coatings industry, emphasizing quality and integrity in their products and services. They are seeking an In-Field Technical Support Personnel who will provide hands-on technical support to customers, troubleshoot product-related challenges, and deliver training on wood coatings application techniques.

3D PrintingManufacturing

Responsibilities

Providing hands-on technical support to customers

Troubleshooting product-related challenges

Delivering training on wood coatings application techniques

Analyzing customer needs

Ensuring the proper application of products

Fostering positive customer relationships through excellent communication and tailored problem-solving strategies

Collaborating with internal teams to address customer issues and provide feedback for product development

Qualification

Analytical skillsTroubleshooting skillsWood coatings knowledgeCustomer service skillsTraining experienceCommunication skillsBasic computer proficiency

Required

Strong Analytical and Troubleshooting skills to identify and resolve technical challenges effectively

Excellent Communication and Customer Service skills to build and maintain positive client relationships

Experience in conducting Training sessions and educating clients on product application

Ability to interpret technical data and provide practical solutions in the field

Willingness to travel locally to client sites and adapt to various work environments

High school diploma or equivalent required; a background in chemistry, manufacturing, or wood coatings is an advantage

Proficiency in using basic computer software for reporting and documentation

Preferred

Familiarity with wood coatings products and their application methods is highly preferred

Company

Gemini Industries, Inc.

The Gemini vision is to be known as a best-in-class company where knowledgeable, empowered and engaged customer-focused employee-owners provide wood coatings and services that exemplify our belief in quality and integrity.

Founded in 1964