Eliassen Group · 1 week ago
Infrastructure Services Manager
Cincinnati, OH
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $130K/yr
5+ years expEliassen Group is a leading company in Plumbing, Sewer and Water headquartered in Cincinnati, OH. They are seeking an Infrastructure Services Manager to oversee day-to-day operations, manage IT initiatives, and ensure projects are completed to user expectations.
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Responsibilities
Manages day-to-day operations to ensure both new and current IT initiatives are completed within agreed upon timeframe and delivered to user expectations
Communicates with decision makers and stakeholders to ensure understanding of deliverables and negotiate expectations
Develop and assign project tasks to team members and serve as a team lead to challenge, motivate, and evaluate team member progress. Monitor project status and results against budget and schedule
Assist in the design, development and implementation of IT processes, procedures, and policies in accordance with the IT strategy and vision
Remains current with developments in the field of technology and management and evaluates feasibility of incorporating newest solutions into IT projects, workflows, processes, and procedures. Utilizes sources including technical publications, industry networking, vendor communications, conferences and user groups. Advises, counsels, and educates stakeholders on the competitive and/or financial impact of options
Performs analysis of network needs and contributes to design of network architecture, integration and installation
Maintains network hardware and software, including servers, peripherals, network nodes, terminals and wiring
Coordinates with other departments to understand and meet their requirements
Evaluates network hardware and software requirements and capabilities and makes recommendations
Checks systems to optimize performance and to initiate recovery action after system failures
Establishes budgetary requirements for equipment replacement
Establishes and controls systems access and security
Plan for business continuity/disaster recovery and coordinate testing with employees
Manage procurement of IT assets
Plan and conduct performance reviews for direct reports
Train, coach, and mentor team members
Oversee the development, implementation and administration of staff training procedures and policies
Oversee development and communication of all systems documentation
Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs for assigned department(s)
Qualification
Required
Requires five or more years of related technical and managerial experience
Extensive infrastructure and application support experience using any ITIL based ticketing and incident management systems
3+ years' experience in implementing and supporting VMware vSphere environments
5+ years' experience implementing and supporting Microsoft Windows Server environments
2+ years' experience supporting VMware Horizon virtual desktop environments
3+ years' experience in implementing and supporting storage area networks
Demonstrated progressive experience in the management of a technical support team
Ability to motivate and direct staff members
Strong customer service orientation
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks
Good written, oral, and interpersonal communication skills
Ability to present ideas in business-friendly and user-friendly language
Willing and able to be on call for support escalations
Willing and able to be in pager rotation with the rest of the infrastructure staff
Bachelor's degree or equivalent combination of education and experience is required
Preferred
Microsoft Exchange administrative experience preferred
F5 Big-IP administrative experience preferred
Benefits
Medical (choice of 3 plans)
Dental
Vision
Pre-tax accounts
Other voluntary benefits including life and disability insurance
401(k) with match
Sick time if required by law in the worked-in state/locality
Company
Eliassen Group
Eliassen Group provides strategic consulting solutions for business, clinical, and IT sector.
1001-5000 employees
H1B Sponsorship
Eliassen Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (56)
2024 (56)
2023 (42)
2022 (48)
2021 (50)
2020 (61)
Funding
Current Stage
Late StageTotal Funding
unknown2018-11-05Acquired
Leadership Team
Delores Lenzy-Jones
CFO Partner
Jason Kline
SVP, and Head of Agile Practice
Recent News
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