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Busey · 1 day ago

Banking Center Manager | Phoenix/Scottsdale, AZ

Scottsdale, AZ

Full-time

Onsite

Mid, Senior Level

$63K/yr - $85K/yr

5+ years exp

Busey is a financial institution seeking a Banking Center Manager I to oversee a larger banking center. The BCM will lead sales, service, and operations while mentoring the team to achieve their goals and ensure compliance with regulations.

BankingFinanceFinancial ServicesWealth Management

Responsibilities

Lead by example in providing exceptional, high-level customer service, addressing complex inquiries, complaints, and concerns with professionalism and efficiency

May serve as primary contact for high-net-worth consumer and business customers, offering tailored financial solutions

Lead by example in cultivating & maintaining strong, long-term customer relationships ensuring their financial needs are met

Lead sales efforts to achieve banking center quarterly and annual goals as assigned

Responsible for overall banking center sales & service performance and results

Ensure that all associates are executing on Service Excellence through the modeling and coaching of established service standards and expectations

Coordinate staffing plans and personnel needs with their respective Market Manager

Supervise, evaluate, coach, and provide corrective counseling as needed to all banking center associates

Develop and support a strong needs-based sales environment by modeling the right behaviors, conducting sales meetings, individual coaching sessions & providing recognition

Attract new business clients through networking with local businesses and building partnerships within the community

Maintain strong partnership with other Line of Business leaders to expand customer relationships through a collaborative approach

Cultivate & deepen relationships with business customers, ensuring we are meeting their business and consumer financial needs

Complete any other banking center-specific responsibilities as determined by Consumer Leadership

Responsible for banking center audits, including the Risk & Compliance Quarterly Review

Ensure banking center team remains compliant with all bank policies, procedures, regulatory requirements, and privacy regulations keeping customer data confidential and secured

Monitor and detect any suspicious or potentially fraudulent activity, escalating issues as appropriate

Oversee daily operational tasks including cash balancing, managing office supplies, & supporting the opening & closing of the banking center

Supervise associates including coaching and development to help meet sales goals, strict adherence to policies and procedures, and to provide exceptional customer service

Understand banking center teams’ career objectives and provide mentoring & training to support their development

Ensure team completes all required training timely

Leverage available Associate Development Programs to develop teams’ skills and broaden their knowledge

Qualification

Sales LeadershipCustomer ServiceBanking OperationsTeam DevelopmentMicrosoft OfficeCommunication SkillsProblem SolvingDecision Making

Required

5 or more years of banking or management experience in progressively responsible roles at a financial institution or related business field

Strong sales and customer service skills

Strong oral and written communication skills

Make independent decisions regarding banking center operations for which there are not always precedents

Analyze and solve problems that are of a complex nature

Take reasonable care to prevent loss to the organization

Perform duties under frequent time pressures

Familiarity with - and support of, mergers and acquisitions as it relates to retail banking

Requires knowledge of Microsoft Office

Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act (“SAFE Act”), all Banking Center Managers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry (“NMLS”). If such registration is not active as of the hire date, the Banking Center Manager must immediately attain active registration upon employment. Banking Center Managers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment