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Sandvik · 1 day ago

Regional Customer Support Supervisor

Elko, NV

Full-time

Onsite

Mid, Senior Level

5+ years exp

Sandvik Mining is seeking a Regional Customer Support Supervisor to lead a sales support team within a designated area. The role involves mentoring team members, ensuring customer satisfaction, and achieving sales targets while maintaining a strong focus on safety and compliance.

Building MaterialIndustrialMachinery ManufacturingManufacturingMining

Comp. & Benefits

Responsibilities

Build and sustain a strong Sandvik Environment, Health and Safety culture across the workplace

Act in accordance with Sandvik’s EHS Vision to achieve Zero Harm to people, the environment, customers, and suppliers

Take reasonable care for personal health and safety and ensure actions do not adversely impact others

Comply with all Sandvik EHS policies, procedures, and safe work practices

Identify and immediately report unsafe behaviors, hazards, and incidents

Interpret and present EHS leading and lagging indicator data with the team on a monthly basis

Review EHS reporting for sites regularly and ensure accurate compliance within the EHS360 system

Stay current on industry developments, competitive offerings, and issues affecting sales and customers; communicate insights to relevant stakeholders

Maintain working knowledge of products and their functions for assigned customer groups

Identify new business opportunities with key customers to support growth

Identify process improvement opportunities and recommend corrective actions

Build and maintain strong working relationships with customers and internal stakeholders

Fully support the Order-to-Cash cycle and lead demonstrable improvement actions

Proactively support management in driving cultural alignment with Sandvik Core Values, models, and policies

Hold regular review meetings with team members and key stakeholders

Visit customers as required

Provide leadership with regular status reports on activities, opportunity development, and overall customer satisfaction

Participate in key stakeholder activities including price reviews, budget preparation, tender development, account planning, and sales meetings

Lead, monitor, mentor, coach, and develop the CSSR team to ensure achievement of role responsibilities and KPIs

Ensure performance management processes are followed, including target setting and development planning for all team members

Review KPIs regularly and ensure corrective actions are implemented when required

Ensure proper onboarding of new team members in accordance with Sandvik procedures

Ensure effective resource planning and workforce management

Ensure Customer Service Center (CSC) processes and global guidelines are consistently followed

Perform other related duties as assigned

Qualification

Customer service experienceSales support knowledgeTeam leadershipERP systemsCRM systemsCoaching skillsCommunication skillsProblem solvingCross-functional collaboration