Arrowhead Programs · 12 hours ago
Marketing Coordinator
San Diego, CA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $25/hrArrowhead Programs is a company built on meritocracy with a unique culture that rewards self-starters. The Marketing Operations Coordinator is responsible for supporting clientele and ensuring seamless operations across all functions while delivering outstanding customer service and managing producer information.
EducationInsuranceTraining
Responsibilities
Collaborate with team members and producers to set up and maintain accurate producer information in Arrowhead’s CRM, ensuring data integrity and supporting business objectives
Deliver outstanding customer service across all channels, consistently meeting or exceeding established KPIs for response time, satisfaction, and issue resolution
Provide professional and personalized assistance to producers and clients, proactively addressing inquiries, locating information, and interpreting business needs to deliver effective solutions
Foster strong relationships between divisions and producers by maintaining open communication, timely follow-up, and a commitment to shared goals
Work independently while actively contributing to team priorities, managing workload to align with departmental targets and deadlines
Champion knowledge sharing by participating in training procedures and supporting continuous improvement initiatives
Manage a high volume of data and phone support, focusing on accuracy, efficiency, and measurable outcomes
Support departmental needs by taking ownership of projects, developing procedures, and adapting to changing priorities, always with a solutions-driven mindset
Participate in and contribute to team meetings, sharing insights, tracking progress against KPIs, and collaborating
Take on additional responsibilities as assigned, demonstrating flexibility and a commitment to achieving team and organizational objectives
Other duties and responsibilities as needed
Qualification
Required
Organized and detail-oriented, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
Excellent communication skills both verbal and written; strong interpersonal, problem solving and analytical skills required
Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word)
Able to interface with diverse employee and customer groups
Benefits
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company
Arrowhead Programs
Arrowhead Programs designs and administers specialized insurance programs and risk solutions for commercial and personal clients.
Founded in 2006
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase