GoodRx · 1 day ago
Customer Success Coordinator
United States
Full-time
Remote
New Grad, Entry Level
$26.93/hr - $40.87/hrGoodRx is the leading prescription savings platform in the U.S., providing access to savings and affordability options for medications. The Customer Success Coordinator will serve as the main point of contact for customer support, handling incoming communications and managing critical internal processes to ensure customer satisfaction.
Health CareInformation TechnologyMedicalPharmaceutical
Responsibilities
Serve as the lead point of contact for all customer support matters (inbound and outbound support) and resolve customer issues
Accurately document customer support interactions in SalesForce cases
Develop relationships with our customers including pharmacies, courier companies and patients
Be the SME of all systems and processes related to supporting our customers, couriers and patients
Utilize an array of soft skills and technical aptitude to ensure we are delivering value to our customers
Manage day-to-day courier and pharmacy operations and assist in any manual tasks as scheduled
Assist with challenging client requests or issue escalations as needed
Be the first to alert the company of any system concerns
Ad Hoc / As needed project work
Qualification
Required
Effective communication skills through phone, email, and chat interactions
Ability to thrive in a high pace work environment which continues to grow and evolve
Experience with tools similar to Slack, SalesForce
Experience delivering client-focused solutions to customers
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
Excellent listening skills
Strong verbal and written communication skills
Ability to learn new products and services very quickly
Adaptable to changing environments and business needs
Experience handling difficult or complicated customer service issues required
Preferred
Some college experience preferred but not required
Experience handling various levels of business partners strongly preferred
Benefits
Medical, dental, and vision insurance
401(k) with a company match
An ESPP
Unlimited vacation
13 paid holidays
72 hours of sick leave
Mental wellness and financial wellness programs
Fertility benefits
Generous parental leave
Pet insurance
Supplemental life insurance for you and your dependents
Company-paid short-term and long-term disability
Company
GoodRx
GoodRx collects drug prices from pharmacies across the U.S. and helps users find the cheapest option for the medication they’re seeking.
Founded in 2011
501-1000 employees
H1B Sponsorship
GoodRx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (20)
2023 (15)
2022 (35)
2021 (24)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$910.3MKey Investors
Silver Lake
2020-09-23IPO
2020-09-13Private Equity· $100M
2020-05-12Private Equity· $60M
Leadership Team
Wendy Barnes
CEO & President
Nitin Shingate
Chief Technology Officer
Recent News
2026-01-09
2026-01-06
2026-01-05
Company data provided by crunchbase