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USAJOBS · 20 hours ago

Contingency Quarters Guest Services Representative(MSAB)

Jordan, Jordan, USA

Full-time

Onsite

New Grad, Entry Level

$18.51/hr - $18.51/hr

USAJOBS is seeking a Contingency Quarters Guest Services Representative to be assigned to the Contingency Operations MSAB in Jordan. The role involves managing guest accommodations, ensuring authorized use of government quarters, and providing excellent customer service to personnel in a military setting.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Maximizes efficient use of assigned rooms containing in excess of 5000 bed spaces supporting a wide range of permanent party, deployed and transient personnel

Provides routine and on-demand rosters to leadership with details on assigned and vacant rooms to include other pertinent information as necessary to support operational decision making

Receives and confirms reservations by letter, telephone, email, or personal contact

Registers and assigns bedspaces to guest, makes and issues room keys, and may escort guests to rooms as needed

Checks guest into and out of bedspaces

Ensures that only authorized patrons use government quarters

Completes mass check-in and check-out upon arrival of deployers at other locations on the installation as required

Briefs arriving personnel regarding contingency quarters policies and procedures

Coordinates with representatives from other units to assign guests to bedspaces

Maintains current checkout list

Maintains a professional appearance and demeanor at all times

Ensures required information is received from guest or unit representative and entered into guest folio

Prints backup reports from property management system

Records and notifies appropriate person or organization of maintenance problems reported by guests

Ensure front desk area and lobby remains clean

Process Night audit procedures nightly

Maintains the lost and found program

Ensures that customer service is the first priority

Performs other related duties as assigned, such as making keys

Qualification

Customer serviceClerical skillsTyping skillsEnglish communicationProblem-solvingIndependent work

Required

Be able to work independently and plan work in order to achieve maximum accomplishment of assigned duties

Have the ability to complete a variety of reports and track requirements and completions

Typing skills are required

Be able to communicate effectively in the English language; i.e., read, write, and speak

Have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service

Experience must have been sufficiently demanding to demonstrate the ability to apply basic analytical methods and techniques to resolve problems and/or deviations from normal management procedures or program requirements

Be able to satisfactorily complete a National Agency Check with Inquiries (NACI) Tier 1 Investigation

Be able to satisfactorily complete a Preemployment Physical and Drug test

Incumbent must sign the Air Force Mobility agreement

A current passport is required