NEOGOV · 1 week ago
Victim Advocate I/II
CA 95354, CA
Full-time
Onsite
Entry, Mid Level
$47K/yr - $66K/yr
1+ years expNEOGOV is seeking a Victim Advocate to provide essential services to victims of crime for the District Attorney’s Office. The role involves conducting trauma-informed interviews, managing a caseload, and assisting victims with resources, support, and navigating the criminal justice system.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Conduct trauma-informed interviews and assessments for victims of crime in the office and in non-office settings, including crime scenes, hospitals, victims’ homes, law enforcement agencies or other organizations to assess victim’s emotional, social, and physical needs, interests, safety concerns and anticipated obstacles
Help identify services, coping skills and resources needed
Provide crisis intervention and trauma-informed assistance to child and adult victims of crime and/or families of victims of crime suffering from trauma or complex trauma by asking good questions, listening to what they need, helping them understand the effects of trauma and empower them to take the next best step
Assist victims in completing a variety of claim application documents to obtain financial assistance from the California Victim Compensation Board, such as reimbursement of medical/mental health expenses, lost income or wages, funeral/burial expenses and relocation costs and represent their claim to the state, providing on-going assistance with bill submittal and claim follow-up
Provide consultation, information and education to victims, families, attorneys, community groups and agencies regarding victims’ rights, available services and the impact of trauma and crime victimization
Coordinate with Deputy District Attorneys and Investigators on the status of cases, needs of the victim, obstacles the victim may be facing and serve as a liaison between victims/families and Deputy District Attorneys or Investigators or law enforcement
Research, evaluate, recommend, and refer victims and/or families to a variety of programs and resources to address their needs; coordinate and/or facilitate placement of victims in programs or facilities and provide transportation, as needed
Interpret and explain regulations, rules, policies, and laws to victims of crime and/or their families and apprise them of their rights, responsibilities, and eligibility for participation in programs
Provide mandatory services to victims of a variety of crime types and/or their families, obtaining and explaining information on a variety of complex and sensitive subjects
Organize caseload to ensure case records and documents are processed within specific time limits established by regulation and policy, as defined by the California Penal Code, California Office of Emergency Services, and Victims of Crime Act
Encourage and facilitate victim participation in the criminal justice process, including orientation to the criminal justice system, court procedures and updating victims/families on the status of the case and court appearances; providing emotional support, encouragement, and information to help victims/families navigate the criminal justice system, including, but not limited to, court escort
Contact victims of crime and/or their families by telephone, letter or in person to notify them of available services, victims’ rights, case status, changes in law impacting the case, board of parole hearings and other information impacting their rights as a victim of crime
Participate in community outreach efforts to raise awareness of victims’ rights and available services; assist with the development and implementation of events and presentations to honor victims of crime and raise awareness of victims’ rights
Participate in victim-centered commissions, councils, and associations
Attend training programs, virtually and in-person, to develop trauma-informed, crime specific and culturally competent skills and knowledge
Assist with training presentations to law enforcement and other agencies regarding program services, the impact of crime victimization and trauma-informed care
Document activities and services according to policy and compile information to assist with the preparation of reports to the Federal and State Government
Develop and maintain positive working relationships with a variety of organizations in the community to collaborate on effective solutions to meet the needs of victims of crime
Respond to the needs of crime victims at crime scenes, hospitals, and other locations as needed
Perform other duties as assigned
Qualification
Required
Associate of Arts degree in Business, Public Administration, Human Services, Speech and Communications, Psychology, Criminal Justice, or a closely related field; AND One (1) year of experience working in crisis intervention, case management, criminal justice or social services
Three (3) years of experience working in crisis intervention and/or case management in a criminal justice or social services setting
Three (3) years of experience as a Victim Advocate I or equivalent classification
Bachelor of Arts degree in Business, Public Administration, Human Services, Speech and Communications, Psychology, Criminal Justice or a closely related field; AND Two (2) years of experience working in crisis intervention and/or case management in a criminal justice or social services setting
Ability to pass a thorough background investigation, including fingerprinting
Certain positions may require the use of bilingual skills requiring demonstrated speaking, reading, and/or writing fluency in a foreign language
Incumbents of positions in this classification must complete the required minimum hours of entry level training provided by the Department within the first twelve (12) months of appointment
Preferred
Bachelor's degree; AND ONE OF THE FOLLOWING: Two (2) years of experience working in crisis intervention and/or case management in a criminal justice or social services setting; OR One (1) year experience providing trauma-informed assistance, emotional support and/or de-escalating situations with victims of crime or clients in social services settings; OR Ability to speak and read in a second language other than English, in a proficient or fluent capacity; OR Six (6) months experience working for a government agency; OR Two (2) years' experience working with domestic violence victims; OR One (1) year experience working with crime victims and witnesses in the criminal justice environment
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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