Merchant Terminal Support Premier Services jobs in United States
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U.S. Bank · 10 hours ago

Merchant Terminal Support Premier Services

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$20/hr - $20.91/hr
date1+ years exp

U.S. Bank is committed to helping customers and businesses make confident financial decisions. They are seeking a Merchant Terminal Support Premier Services professional to provide high-quality customer service to merchants regarding credit card processing and troubleshoot related issues.

BankingFinancial ServicesInsuranceMortgageWealth Management

Responsibilities

Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned
Responds to telephone inquiries, requests and problems from merchants
Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals
Communicates applicable policies, procedures and practices to merchants
Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits

Qualification

Customer service experienceProblem resolution skillsElavon systems experienceMerchant Payment experienceComputer navigation skillsEffective communication skillsTime management skillsNegotiation skills

Required

High school diploma or equivalent
Typically, one to two years of customer service experience

Preferred

Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures
Effective telephone, interpersonal and verbal communication skills
Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
Ability to identify and resolve/escalate complex problems
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Proven commitment to high quality customer service
Effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Elavon systems experience a plus
Merchant Payment experience a plus

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Company

U.S. Bank

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Glassdoor3.6
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At U.S.
dateFounded in 1968
location
Minneapolis, Minnesota, USA
people-size10001+ employees
web-link
http://www.usbank.com

Funding

Current Stage
Public Company
Total Funding
$991M
Key Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO

Leadership Team

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John C Stern
CFO
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Daniel Crozier
Senior Vice President Operations
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Company data provided by crunchbase