CAI ยท 3 days ago
Customer Service Rep.
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $17/hrCAI is a global technology services firm with over 8,500 associates worldwide. As the Customer Service Representative, you will be the first point of contact for providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services.
ConsultingSoftware
Responsibilities
Respond to provider questions, emails, and calls in a timely and professional manner
Assist with navigating and resolving a variety of issues, including claims and continuity of care
Work towards meeting and exceeding call center metrics
Manage a high volume of inbound and outbound calls with efficiency and courtesy
Maintain detailed records of interactions, transactions, and comments
Collaborate with Provider Relations and Contracts teams to ensure seamless service
Contribute to team efforts by accomplishing related results as needed
Qualification
Required
High school diploma or equivalent
Experience in customer service, ideally in a healthcare setting
Strong communication skills, both verbal and written
Ability to handle stressful situations with patience and professionalism
Proficiency with computers and typical office software
Flexibility to work holidays and extended hours as required by the Department
Preferred
Higher education or certifications in healthcare or customer service
Knowledge of healthcare systems and terminology is a plus
Benefits
Medical
Dental
Vision insurance
401k retirement account access
Paid sick leave
Other paid time off as provided by applicable law
Company
CAI
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
Founded in 1981
5001-10000 employees
H1B Sponsorship
CAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (28)
2023 (24)
2022 (30)
2021 (41)
2020 (48)
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Recent News
Computer Aid, Inc. (CAI)
2025-09-19
Company data provided by crunchbase