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PHH Mortgage · 11 hours ago

Licensed Loan Officer- Arizona

United States

Full-time

Remote

Entry, Mid Level

$42K/yr - $300K/yr

2+ years exp

PHH Mortgage is expanding its presence in Arizona and is seeking a Licensed Loan Officer for their Consumer Direct division. The Loan Officer will manage inbound and outbound calls to existing customers, selling mortgage products to meet sales and retention goals while ensuring excellent customer service.

FinanceFinancial ServicesInsuranceLendingMortgage

Hiring Manager

Heather Nehmer

Responsibilities

Inbound and Outbound leads provided by the company from our existing portfolio of clients

Process completed mortgage application for qualified clients

Communicate and set proper expectations with the client from the start of the transaction

Qualify clients for new mortgage loans using automated underwriting systems (DU/LP)

Deliver mortgage options to customer in one call to move forward with PHH Mortgage as their preferred lender

Collect pertinent information/documents from client to begin processing

Sends all required paperwork to client and provides excellent customer service

Adhere to all regulatory mortgage compliance guidelines

Partner with internal operations to consistently produce clean files and successfully complete transactions

Input transactions into PHH Mortgage’s lead management system

Communicate effectively with all parties to the transaction

Offer excellent customer service to all borrowers

Structure business day to ensure balance of taking inbound leads and making follow-up contact with current sales pipeline in order to consistently meet minimum performance standards

Attend all trainings, sales meetings, orientations as directed

Increase knowledge of mortgage industry by completing all internal trainings timely

Ability to use multiple software applications at one time

Type more than 40 words per minute