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Kelly · 22 hours ago

District Technical Service Manager

Los Angeles, CA

Full-time

Onsite

Mid, Senior Level

$81K/yr - $125K/yr

4+ years exp

Kelly is seeking a District Technical Service Manager to work at a premier automotive innovator in Los Angeles, CA. This role involves conducting dealership visits, supporting vehicle diagnostics, and collaborating with service staff to enhance customer satisfaction and operational efficiency.

OutsourcingProfessional Services

No H1B

Responsibilities

Conducting routine dealership visits to assess service operations and collaborate with service staff, management, and Dealer Principals

Supporting complex vehicle diagnostics, training dealer technicians, and resolving technical issues in partnership with engineering teams

Evaluating customer buyback vehicles, managing documentation, and overseeing vehicle disposition

Serving as an expert witness in Lemon Law, product liability, and warranty litigation, and collaborating with Consumer Affairs to resolve disputes

Analyzing dealership service department operations to identify improvements, developing and reviewing action plans, and enhancing customer satisfaction and retention

Monitoring staff performance, addressing customer complaints, and sharing best practices across dealerships

Reviewing and approving warranty and goodwill claims, and promoting service department certification and achievement recognition

Qualification

Automotive technical experienceDTS/TECH LINE leadershipAutomotive Service Excellence (ASE)Vehicle diagnosticsDealership service operationsCustomer service orientationVerbal communicationWritten communicationOrganizational skills

Required

Have at least four years of professional technical experience—automotive preferred—and two years of DTS/TECH LINE or related leadership experience (preferably in Nissan or Infiniti dealership)

Hold a Bachelor's degree or equivalent combination of education, experience, and training

Possess thorough knowledge of automobile mechanical and electronic functions, with solid understanding of dealership service operations

Demonstrate excellent verbal and written communication skills, and the ability to organize your workload and prioritize effectively in a virtual office environment

Can influence others through credibility, clear recommendations, and follow-through, while remaining objective and focused on the best interests of the dealership and company

Are dedicated to meeting the needs of internal and external customers, attentive to diverse perspectives, and able to present ideas and analysis effectively

Meet MVR requirements and can accommodate day and overnight travel as needed

Preferred

Automotive Service Excellence (ASE) Master Status is preferred

Benefits

Competitive pay rates, comprehensive benefits package, and unique automotive perks—including discounts on lease vehicles and a vehicle purchase program.

Career growth opportunities through cross-departmental moves, leadership training, seminars, and tuition reimbursement programs.

Fleet car and gas card

Opportunity for bonus

Supportive, inclusive, and diverse workplace culture, focused on innovation and employee well-being.

Access to pioneering technology and the chance to play a key role in shaping the future of mobility.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.