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Transit Technologies · 1 day ago

Operations Manager

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$80K/yr - $100K/yr

Transit Technologies is an industry leader in transportation products and services, aiming to become a one-stop shop for transit solutions. The Operations Manager is responsible for overseeing daily operations of ADA paratransit services, ensuring compliance with regulations, and leading operational teams to maintain high service standards.

Professional ServicesSoftwareSoftware EngineeringTransportation

Responsibilities

Oversee daily paratransit call center, scheduling, and dispatch operations to ensure efficient, on-time, ADA-compliant service

Lead and manage schedulers, dispatchers, and call center staff to ensure coverage, performance, and service quality

Ensure full compliance with all FTA, DOT, and ADA paratransit requirements and reporting standards

Utilize Trapeze and related systems to support scheduling, dispatch, reporting, and operational efficiency

Maintain high customer service standards and resolve escalated issues to improve rider satisfaction and service outcomes

Qualification

ADA compliance knowledgeTrapeze software proficiencyCall center managementSchedulingDispatch operationsGeography knowledgeCustomer service commitmentMicrosoft Office proficiencyWritten communicationVerbal communicationOrganizational skillsTime management

Required

Strong understanding of applicable federal and state laws and regulations, including FTA, DOT, and ADA paratransit requirements

Proven experience managing call center, scheduling, and dispatch operations in a paratransit or demand-response environment

Demonstrated experience overseeing and leading schedulers and dispatchers

Proficiency in Trapeze scheduling and dispatch software

Knowledge of telephone and mobile communications systems used in transit operations

Strong familiarity with the geography and street network of the service area, including major trip generators, medical facilities, schools, employment centers, and transfer points

Excellent written and verbal communication skills

Strong organizational, planning, and time-management skills

Ability to manage multiple tasks simultaneously with accuracy and attention to detail

Demonstrated commitment to customer service excellence

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)