CGI · 1 week ago
Customer Service Manager Specialist
Troy, AL
Full-time
Hybrid
Mid Level
$32K/yr - $64K/yrCGI Group, Inc. is seeking a highly motivated Customer Service Manager to join their dynamic team. In this role, you will ensure accuracy across systems, streamline processes, and foster collaboration across teams while driving operational excellence.
AnalyticsApplication Performance ManagementBusiness IntelligenceConsultingCyber SecurityFinanceInformation TechnologyTechnical Support
Responsibilities
Strong verbal and written communication skills
Proven ability to maintain accuracy and consistency across multiple systems and data sources to verify task completion
Ability to effectively escalate and coordinate with client and internal teams to resolve issues and remove obstacles
Demonstrated capacity to learn quickly, document processes accurately, and train other team members as needed
Strong sense of urgency and ability to perform effectively in a fast-paced environment
Skilled in identifying team challenges and process gaps, and implementing effective solutions
Proficiency in Microsoft Office Suite (Word, Excel, OneNote, Teams, Outlook)
Preferred experience with Salesforce, Quickbase, and SharePoint
Ability to analyze data to identify trends, both positive and negative
Experience using data analysis to implement process improvements, streamline workflows, and reduce cycle times and redundant efforts across teams
Works efficiently with minimal supervision and takes ownership of tasks
Qualification
Required
Strong verbal and written communication skills
Proven ability to maintain accuracy and consistency across multiple systems and data sources to verify task completion
Ability to effectively escalate and coordinate with client and internal teams to resolve issues and remove obstacles
Demonstrated capacity to learn quickly, document processes accurately, and train other team members as needed
Strong sense of urgency and ability to perform effectively in a fast-paced environment
Skilled in identifying team challenges and process gaps, and implementing effective solutions
Proficiency in Microsoft Office Suite (Word, Excel, OneNote, Teams, Outlook)
Ability to analyze data to identify trends, both positive and negative
Experience using data analysis to implement process improvements, streamline workflows, and reduce cycle times and redundant efforts across teams
Works efficiently with minimal supervision and takes ownership of tasks
Highly organized, detail-oriented, and thorough with strong follow-through skills
Independent and resourceful, with the confidence to ask questions and seek clarity
Excellent communication and collaboration skills across all organizational levels
Proven ability to stay adaptable and composed amid shifting priorities or ambiguous situations
Resilient under pressure, maintaining focus on solutions and timely execution
Strong presentation, organization, and Excel skills required; written communication is a must
Comfortable researching across multiple systems to identify ownership and confirm completion of complex tasks
Preferred
Preferred experience with Salesforce, Quickbase, and SharePoint
Benefits
Competitive compensation including profit participation program
Comprehensive medical, dental, and vision benefits
Basic life and accidental death & dismemberment insurance
Matching contributions through 401(k) plan, and CGI share purchase plan
Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
10 paid holidays per year
At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
Bereavement leave, ranging from 1 to 7 days per year based on relationship.
Paid jury duty leave, up to time summoned
Learning opportunities and tuition assistance
Wellness and Well-being programs
Company
CGI
CGI is an IT and business consulting services firm that offers consulting, cyber security, cloud, and IT services.
Founded in 1976
10001+ employees
H1B Sponsorship
CGI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (775)
2024 (762)
2023 (795)
2022 (940)
2021 (846)
2020 (582)
Funding
Current Stage
Public CompanyTotal Funding
$1.2B2025-03-12Post Ipo Debt· $650M
2024-09-03Post Ipo Debt· $550.87M
1998-10-06IPO
Leadership Team
François Boulanger
President and Chief Executive Officer at CGI
Raymond McMann
VP, Global Oil & Gas Industry
Recent News
2026-01-13
syncni.com
2026-01-09
Company data provided by crunchbase