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Ball State University · 1 day ago

CRM Developer

Ball State University

Full-time

Onsite

Mid, Senior Level

$75K/yr - $85K/yr

5+ years exp

Ball State University is seeking a CRM Developer to enhance the university’s customer relationship management system. The role involves developing CRM solutions, managing integrations with other applications, and providing technical support for CRM systems across the campus community.

EducationHigher EducationUniversities

No H1B

Responsibilities

Support the development, operation, and management of the university CRM environment. Work closely with the Slate administrator, CRM development team, vendors, third-party consultants, and end-users as needed. Assist in configuring and maintaining the university's Slate instance. Provide day-to-day support to end-users, including troubleshooting and documentation

Responsible for developing in CRM IDE’s along with leveraging delivered architectures and components and other technologies to build customized solutions. Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement. Support data imports and integrations with third-party systems. Manage source code in the institution’s source code repository for versioning and managing source code

Review solution architecture with project team prior to design and development activities and investigate scalability and alignment with platform roadmap to meet business requirements

Design and build proof-of-concepts and prototypes to evaluate functionality around the enterprise CRM ecosystem to deliver on key institutional and product objectives

Define, communicate, and manage change (release) process to develop and implement new applications/code and updates to existing applications/code

Identify, install, and maintain appropriate apps from third parties for event management, mass email and more

Test new applications, functionality, and integrations. Troubleshoot and debug newly developed functionality

Perform other related duties as assigned

Qualification

CRM developmentIntegration toolsDatabase languagesProject managementCommunication skillsTechnical supportTroubleshootingTeam-oriented approach

Required

Bachelor's degree from an accredited college or university by date of appointment

At least five years of professional IT experience, including experience as a developer for an enterprise solution; demonstrated experience working with third-party vendors making use of vendor product and services technical compatibilities

At least five years of enterprise system support

Experience in communication and presentation skills; Ability to meet with end-users to capture and understand needs and processes to make informed recommendations for process improvement or system solutions

Must be willing to assure the continuity of enterprise systems and be available to provide support assistance on a 24 hour-a-day, 365 day-a-year basis

Preferred

Bachelor's or Master's degree in a technology or business-related program

Five years of experience working in an IT environment at a higher educational institution

Minimum of five years of CRM experience

Strong understanding of CRM platforms, with the ability to build custom applications and deploy 3rd party applications and integrations

Proficiency in CRM platform-specific languages (e.g., C#, JavaScript)

Familiarity with database languages (e.g., SQL) and integration tools (e.g., RESTful APIs)

Experience with web technologies (HTML, CSS, JSON, XML)

This includes proficiencies with the Integrated Development Environments (IDE), deployment of custom solutions, deployment of 3rd party solutions, and integrating with other campus enterprise solutions

Two years of project management and Ellucian Banner ERP experience and knowledge

Expertise with enterprise development including deployment cycles, version control, and documentation

Strong communication skills and the demonstrated ability to coordinate systems design, implementation and operation using a team-oriented approach

Cover Letter detailing your qualifications for the position