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McDonald's · 2 days ago

Consultant, Field Operations

Hackensack, NJ

Full-time

Onsite

Mid Level

$78K/yr - $98K/yr

McDonald's is a global leader in the foodservice industry, recognized for its innovation and commitment to inclusivity. The Field Operations Consultant role involves conducting evaluations to analyze restaurant performance and supporting operational excellence through training and development.

Restaurants

H1B Sponsor Likely

Responsibilities

Conducts objective evaluations (i.e., Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and McDonald’s operations’ Brand Standards

Protects the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions

Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service and Cleanliness) / safety standards

Develops a holistic restaurant operations skill set across all Restaurant operations’ systems through ongoing training, learning, and certification in assigned area of expertise

Builds deep expertise in Restaurant Operations and provides expert coaching and root cause analysis to Franchisees

Serves as a Subject Matter Expert to provide support to restaurants as requested by Operators on specific operations initiatives (i.e.. Delivery, Drive-Thru, Digital, etc.)

Uses system and initiative Subject Matter Expertise to drive Guest Counts, Sales, and cashflow through support of operations, initiatives, and Owner/Operator priorities by conducting Performance Excellence Sessions

Collaborates with Franchise Business Partners to assist in developing a full restaurant consulting toolkit, monitor goals and key metrics, and drive business results

Qualification

Restaurant Operations ExpertiseOperations Excellence AssessmentsFood Safety KnowledgeTime ManagementCoachable LearnerInterpersonal SkillsCommunication SkillsAttention to Detail

Required

Accurate, consistent evaluator that relies on measurable facts and observations- Strong attention to detail and ability to keep reports and evaluations organized

Effective time management skills to keep up with a demanding evaluation and travel schedule

Quick learner capable of developing both a broad understanding of all Restaurant systems and deep expertise in certain areas

Strong interpersonal skills and ability to build amicable relationships with Franchisee's and restaurant managers

Energetic leader with excellent social, communication and presentation skills. Solid influencing and facilitation skills

Coachable learner with the desire for continuous learning

Ability to work in an ever-changing environment

Recognizes patterns and develops intuition around common restaurant performance issues

High school diploma

An active driver's license is required for this role

Preferred

Restaurant experience preferred

Benefits

Health and welfare benefits

A 401(k) plan

Adoption assistance program

Educational assistance program

Flexible ways of working

Time off policies (including sick leave, parental leave, and vacation/PTO)

Company

McDonald's

Glassdoor3.6

McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries.

Founded in 1955

Chicago, Illinois, US

10001+ employees

https://corporate.mcdonalds.com/

H1B Sponsorship

McDonald's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (61)

2024 (77)

2023 (37)

2022 (31)

2021 (60)

2020 (12)