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Guerbet · 1 day ago

Field Service Engineer

Full-time

Onsite

Mid Level

4+ years exp

Guerbet is a global leader in medical imaging, dedicated to improving the diagnosis and quality of life for patients. The Field Service Engineer will be responsible for the preventative maintenance, troubleshooting, calibration, and repair of electro-mechanical medical devices in a hospital setting, while ensuring high-quality service and customer satisfaction.

Health CareMedicalPharmaceutical

Responsibilities

All field service activities are performed in Strict Adherence to Quality System Procedures and requirements

Ability to communicate effectively and professionally with peers, company personnel, and customers to resolve service issues and promote company services

Working independently, manage or follow provided schedule to complete service activities necessary to meet the demands of customers and business

Work closely with the Sales department for successful implementation of LF, (Guerbet), products. This will include close coordination of all installations and product launches

Perform activities with a 'Customer Centric' attitude, meeting / exceeding expectations of both internal and external customers

Daily reporting of all service activities and submission of Field Service Reports

After hours technical phone support on a rotating schedule

Travel, as required, to meet obligations relative to business and customer requests for service

Must be able to implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters

Timely and accurately perform administrative tasks as necessary to meet business/regulatory requirements and provide service documentation for the customer

Execute electronic Service Requests to provide complete service documentation to the customer

Accurately and responsibly manage and maintain service parts inventory and all assigned company assets

Maintain timely communications via email and voicemail in addition to regular communication with customers, sales and support personnel as well as service management

Complete and submit expense reports through on-line expense system within required time parameters

Responsibly maintain and coordinate test equipment within proper calibration intervals

Qualification

ElectronicsX-Ray service experienceField service experienceTechnical field servicePC competencyCustomer serviceAdministrative tasksCommunication skills

Required

Two (2) year Associates Degree in electronics, certificate from accredited electronics school or equivalent combination or education and experience in related field. BSEET, CBET, or CRES a plus

Minimum four years X-Ray service experience

Minimum four years field service experience

Valid State-issued Driver's License

Technical field service experience requiring strong technical & excellent communications skills

Demonstrated PC competency required in Windows with working knowledge of MS Office

This assignment is carried out at the customer location. Requires bending, lifting and kneeling

Successful candidate will be able to communicate at multiple levels within the customer's organization

May require extensive travel and overtime with frequent overnight travel (including some weekends and holidays)

Some travel may be on short notice