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Randstad Digital Americas · 1 day ago

Desktop Support Technician

Houston, TX

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $55K/yr

Randstad Digital Americas is seeking a motivated Desktop Support Technician to join their growing team in Houston. The role involves being the primary point of contact for technological needs, ensuring seamless hardware, software, and network infrastructure to support daily operations and long-term growth.

Information Technology & Services

Responsibilities

End-User Support: Act as the primary lead for all IT Help Desk communications, diagnosing and resolving hardware and software issues promptly

Infrastructure Maintenance: Perform network troubleshooting and maintain connectivity to ensure zero downtime for facility operations

Cloud Administration: Manage and optimize M365 environments and user permissions

Lifecycle Management: Oversee updates for internal software and applications, ensuring all systems are secure and current

Training & Documentation: Develop user-friendly training materials for employees to ease the transition to new hardware or software

Collaborative Projects: Work closely with the broader IT department to execute large-scale technological initiatives and company goals

Qualification

Windows administrationM365 suiteRemote Desktop SessionsLAN networkingAutonomy

Required

B.S. in Computer Science, a STEM-related field, or equivalent hands-on professional experience

Proven experience managing devices via Remote Desktop Sessions (RDS)

Strong proficiency in Windows administration and the M365 suite

Practical experience setting up and troubleshooting basic LAN networks

Demonstrated ability to manage tasks effectively without constant direct supervision

Benefits

Medical

Prescription

Dental

Vision

AD&D

Life insurance offerings

Short-term disability

401K plan

Company

Randstad Digital Americas

Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.

Founded in 1984