AGSE · 1 day ago
Technical Service Engineer
Cincinnati, OH
Full-time
Onsite
Mid, Senior Level
$80K/yr - $110K/yr
5+ years expAGSE is a company focused on technical services in the aerospace sector, and they are seeking a Technical Service Engineer to manage OEM technical documentation and resolve design issues. The role involves supporting sales, quality, supply chain, and customer service teams while ensuring alignment on design and manufacturing initiatives.
Machinery ManufacturingManufacturing
Responsibilities
Managing and internally distributing OEM technical documentation and communications
Resolving technical submittals, including addressing OEM design issues and supplier nonconformities
Preparing detailed rework instructions and estimating associated rework costs
Assisting sales, quality, supply chain, and customer service teams in supporting customers and operations
Participate in OEM Scorecard and related meetings to review and solicit design and status updates for tools that are cancelled, obsolete, have safety concerns, or are new designs being launched
Manage and internally distribute OEM technical documentation, such as Service Bulletins, Advisories, Stop Orders (SO), Technical Memos (TM), New Tooling Notices (NTN), presentations, CRTL updates, and changes tracked through Scorecard emails and tracking sheets
Lead and manage technical submittals and communications related to OEM design issues and supplier nonconformities, including:
Tracking and driving resolution and closure of open issues
Preparing rework instructions and estimating associated rework costs
Communicating design changes and resolutions to sourcing and suppliers with open purchase orders
Assist in investigating customer complaints to determine validity
Communicating design issues identified by other licensees
Managing forms and documentation such as:
Customer Problem Reports (CPR)
Source Problem Reports (SPR) for GE-related design issues
Deviation Forms for SAFRAN design issues
Engineering Nonconformance Management System (ENMS) entries for supplier- or AGSE-requested nonconformance deviations
Support Purchasing and Quality teams by:
Assisting with supplier selection, evaluation, and resolution of technical issues and inquiries
Providing training to suppliers on specifications, engineering drawings, and other technical and quality documentation
Supporting the disposition and resolution of Supplier Non-Conformance Reports (NCRs)
Contributing to the development and reporting of relevant performance metrics
Support Customer Service and Sales teams by:
Maintaining work scope tool lists and the configurator to assist with customer RFQs and inquiries
Responding to customer inquiries via phone and email, providing timely and accurate technical support
Participating in Tooling Inquiry (TI) meetings and communicating directly with customers to resolve issues and address questions
Manage preventative maintenance programs including maintenance process updates, final inspection, repairs/refurbishments, invoicing, and documentation retention
Prepare, track, and present KPI updates to support management of upgrades
Serve as the primary technical interface with OEM ensuring alignment on design, manufacturing, and support initiatives
Develop work scope documents and participate in customer site training meetings at customer sites as required
Perform other duties and responsibilities as assigned by management
Qualification
Required
Bachelor's degree in Engineering (Mechanical, Aeronautical, or Industrial) with a minimum of 5 years of related experience
Experience in the design, manufacturing, and/or maintenance of commercial aerospace engines is required
Skilled in reading blueprints and interpreting drawing symbols, including geometric dimensioning and tolerancing in accordance with ANSI Y14.5 standards
Strong understanding of mechanics, materials, and manufacturing techniques and processes
Capable of analyzing and interpreting customer technical and quality requirements, as well as relevant government standards
Familiarity with CAD software systems, preferably AutoCAD, CATIA, and UG
Proficient in verbal and written communication across diverse professional settings, including interactions with customers, suppliers, and coworkers
Proven ability to establish and achieve goals and objectives
Ability to schedule, organize, and manage the activities of team members
Willingness and ability to travel internationally to customer, supplier, and corporate locations as needed
Excellent proficiency in Microsoft Excel
Benefits
Discretionary bonus of up to 10% of base salary
Company
AGSE
AGSE is a leader in the development and manufacture of innovative ground support equipment and tooling.
201-500 employees
H1B Sponsorship
AGSE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2020 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase