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Diebold Nixdorf · 2 days ago

Branch Service Manager

189 South Rogers Rd, Olathe, KS, 66062, US

Full-time

Onsite

Mid, Senior Level

$75K/yr - $85K/yr

6+ years exp

Diebold Nixdorf is a global company that automates and transforms the way people bank and shop. The Branch Service Manager provides guidance to Field Service Technicians, ensuring the provision of technical maintenance and customer service satisfaction.

E-CommerceHardwareInformation TechnologyLogisticsSecuritySoftware

Responsibilities

Provides clear and concise direction on a regular basis to Field Service supervisors and teams across multiple locations

Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades

Ensures provision of end-to-end support to address identified and potential issues

Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management

Together with Remote Monitoring and Customer Services teams, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact

Manages procurement-related activity to ensure on time delivery and response to customer requirements

Acts as liaison between customers, end-users and technical teams

Assists supervisors and team members in the determination of appropriate process, policies or procedures

Establishes overall work processes and priorities

Allocates people, budgets and resources