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Iron Mountain · 1 day ago

Data Center Technician (5:30AM - 4:00PM)(Wednesday-Friday)

US | AZ | Phoenix | 615 North 48th St

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Iron Mountain is a company that provides expert solutions in records and information management and data centers. They are seeking a Service Delivery Technician to provide physical support for data center equipment, engage with customers and vendors, and perform installations and troubleshooting tasks.

Big DataCloud StorageDigital SignageInformation ServicesSecuritySoftware

H1B Sponsor Likely

Responsibilities

Provide hands support for any request requiring actions within the data center space including server/network equipment racking, cabling and provide hands-on support for customer requests, on-the-job training will be provided

Monitor service management ticketing system for tasks as assigned throughout your daily shift. Tasks can include customer requests, escorting, trouble tickets, material handling, and customer installations

Proactively identify issues and take the needed steps to resolve

Qualification

Customer serviceMulti-taskingOrganizationAttention to detailDedication to learn

Required

0-2 years experience in a customer service or data center environment preferred, but not required

Multi tasking - we use several different systems to manage ticket queues. Work tasks can change throughout the day

Attention to detail - ability to understand and follow a documented process and Iron Mountain's safety code, role is very process driven

Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time

Dedication & desire to learn - we would like you to grow your career within Iron Mountain

Customer service mentality - we are customer obsessed

The ability to obtain security clearance via government or other agency background check may be required for customer support

Company

Iron Mountain

Glassdoor3.6

Iron Mountain offers storage, asset lifecycle management and information management services to companies.

Founded in 1951

Boston, Massachusetts, USA

10001+ employees

http://www.ironmountain.com

H1B Sponsorship

Iron Mountain has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)