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Allied Solutions LLC · 1 day ago

Escrow Coordinator

Carmel, IN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Allied Solutions LLC is seeking a meticulous and analytical individual to join their team as an Escrow Coordinator. This role involves ensuring accurate payments and mitigating risks associated with loan servicing, while supporting the Escrow Leadership team and contributing to process improvement within the Escrow Operations department.

Financial ServicesInformation Technology

Responsibilities

Serve as the primary point of contact for human quality control, ensuring all loan payments are processed accurately and in compliance with company policies and regulatory requirements

Analyze payment data and account transactions to identify discrepancies, errors, or irregularities. Investigate root causes and implement corrective actions to prevent recurrence

Make informed decisions regarding payment processing, including adjustments, corrections, and exceptions handling. Exercise judgment to resolve complex issues and escalate matters as necessary

Maintain comprehensive documentation of quality control activities, payment discrepancies, and resolution outcomes

Conduct a thorough investigation into the root cause of the escalation. Review relevant documents, data, and procedures to understand what went wrong and why

Develop a detailed plan to address the escalation. This may involve implementing temporary fixes to mitigate immediate risks and developing long-term solutions to prevent recurrence. If necessary, escalate the issue further within the organization or to external stakeholders, such as regulatory agencies or legal authorities, if standard resolution procedures prove insufficient

Proactively address inquiries, rectify errors, and reconcile discrepancies to uphold accuracy and quality standards, fostering trust and satisfaction among stakeholders

Maintain a high level of accessibility and responsiveness across communication channels, including email, phone, and messaging platforms, to promptly address inquiries, facilitate collaboration, and ensure smooth workflow

Demonstrate flexibility and adaptability by undertaking additional responsibilities and tasks as assigned, contributing to the overall success and cohesion of the department and organization

Act as a mentor and resource for colleagues within the Escrow Operations Department, providing guidance, training, and support to facilitate their professional growth and enhance team performance

Strive to consistently meet or exceed productivity goals, demonstrating commitment to excellence and contributing to the overall success of the department and organization

Identify discrepancies and opportunities for improvement in client loan data processing and insurance data processing, communicating findings to management and collaborating on solutions to drive operational excellence

May take the lead on special projects assigned by supervisors, leveraging expertise in Escrow Operations to drive efficiency and effectiveness

Innovate and implement actionable strategies to streamline processes and optimize outcomes, leveraging sophisticated data analysis techniques to drive continuous improvement and maximize efficiency

Proactively assist team members with their workload, demonstrating a collaborative spirit and willingness to pitch in where needed to ensure smooth operations and timely completion of tasks

Perform other assigned duties

Qualification

Analytical SkillsRegulatory KnowledgeComputer ProficiencyCommunication SkillsAttention to DetailIndependenceInitiativeMentorship Skills

Required

High School Diploma or GED required

2-3 years of directly related experience required

Analytical Skills: Possess strong analytical abilities for thorough review and analysis of loan files and data, enabling accurate assessment and decision-making

Communication Skills: Demonstrate excellent verbal and written communication skills for effectively presenting findings, articulating solutions, and resolving issues with clarity and professionalism

Attention to Detail: Exhibit a keen attention to detail and a commitment to accuracy in verifying and updating information, ensuring data integrity and compliance with established standards

Independence and Initiative: Display the ability to work independently with minimal supervision, taking initiative to address tasks and challenges proactively while adhering to deadlines and quality standards

Computer Proficiency: Showcase proficiency in using computer systems and conducting web inquiries, leveraging technological tools to enhance efficiency and productivity in daily tasks

Regulatory Knowledge: Possess a solid understanding of escrow servicing regulations and compliance requirements, ensuring adherence to legal and industry standards in all operations

Mentorship Skills: Demonstrate the ability to mentor and support team members, sharing knowledge, providing guidance, and fostering a collaborative and supportive team environment to promote individual and collective success

Preferred

Bachelor's degree, Associate's degree, or Vocational/Technical School training/degree preferred

Benefits

Medical, dental and vision insurance coverage

100% company-paid life and disability coverage

401k options with company match

Three weeks PTO by the end of the first year

Company

Allied Solutions LLC

Allied Solutions uses technology based products and services to meet the insurance, lending and marketing needs of more than 6,000 financial institutions in North America.

Founded in 2000

Carmel, Indiana, USA

1001-5000 employees