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Verida · 1 day ago

Customer Service Representative

Chattanooga, TN

Full-time

Onsite

New Grad, Entry Level

Verida Inc is focused on providing accurate and professional customer service for non-emergency medical transportation services. The Customer Service Representative will assist callers, conduct eligibility screenings, and ensure efficient scheduling of transportation services.

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Responsibilities

Assists callers efficiently and in a polite, courteous and professional manner at all times

Conducts appropriate screening and eligibility functions

Obtains correct information to schedule appropriate modes of transportation

Maintains current knowledge of local operating transportation policies

Accurately and effectively uses trip scheduling and dispatch software

Maintains client, company and employee confidentiality

Communicates with facilities and/or providers as necessary to assure efficient transportation services

Coordination of urgent care and/or discharges with Trip Validation Specialist

Keeps Supervisor informed concerning scheduling and/or service delivery problems

Completes all required records and reports

Effective use of telecommunications systems

Qualification

Customer service experienceTrip scheduling softwareTelecommunications systemsBasic computer skillsTyping 30 wpmCommunication skillsWork independentlyWork in a team