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Third Way Health · 1 day ago

Client Performance Partner

Los Angeles, CA

Full-time

Hybrid

Mid Level

$130K/yr - $150K/yr

4+ years exp

Third Way Health is on a mission to make healthcare easier to access and deliver. The Client Performance Partner will manage customer performance and satisfaction while driving growth through strategic account management and operational execution.

Health CareHospital

Hiring Manager

Laura Montoya Bedoya

Responsibilities

Build trusted relationships with customer executives and operational leaders

Own overall account strategy, retention, and renewal readiness

Lead monthly check-ins and bi-annual executive business reviews

Analyze performance data to assess outcomes, trends, and ROI

Translate results into clear executive-level narratives

Identify opportunities to optimize service delivery for customer impact and profitability

Identify, position, and execute expansion opportunities aligned to customer objectives

Partner with Sales on commercial strategy and upsell execution

Track expansion pipeline and account growth metrics

Partner with Operations, Product, and Sales to ensure alignment and execution

Surface operational risks, workflow changes, or staffing issues that may impact performance

Advocate internally for customer-specific needs and priorities

Help operationalize account planning, KPI tracking, and Salesforce reporting

Contribute to scalable AM playbooks and standardized engagement models

Qualification

Account managementPerformance analysisStakeholder managementBusiness developmentData-driven decision makingProactivityExecutive presenceOrganizational skills

Required

4+ years experience in consulting, account management, partnerships, or business development

Strong executive presence and ability to manage complex stakeholder environments

Data-driven, with comfort in performance analysis and reporting

Highly organized, proactive, and comfortable in a fast-paced startup

Willingness to travel for customer meetings

Bachelor's degree required

Preferred

Experience working with medical practices or payers preferred

Benefits

The opportunity to directly improve the healthcare experience for hundreds of thousands of patients and healthcare teams

A dynamic, high growth organization with ongoing development opportunities

A multicultural environment with offices in 2 countries

Competitive Benefits package (incl. Healthcare, vision, and dental insurance)

Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge