Viskase Companies, Inc. · 11 hours ago
Customer Account Rep II
Lombard, IL
Full-time
Onsite
Mid Level
3+ years expViskase Companies, Inc. is seeking a detail-oriented Customer Account Representative to join their team. In this role, you will be the main connection between customers, the sales team, and internal operations, ensuring smooth order processing and communication to achieve on-time deliveries.
Hospitality
Hiring Manager
Lisa Littleton
Responsibilities
Receive and process customer purchase orders in SAP, ensuring accuracy and alignment with lead times and customer requirements
Monitor product availability, inventory levels, and order status—partnering with Production Planning and Logistics to deliver on commitments
Communicate proactively with customers about pricing, shipping, availability, and special requests via phone and email
Manage order changes and expedite requests when needed
Support the sales team with pricing details, order parameters, artwork, samples, and cross-department coordination
Provide guidance to the Customer Service team and assist with customer inventory reconciliations at third-party warehouses
Participate in New Product Approval (NPA) and Customer Price List (CPL) processes
Research and resolve order discrepancies between customer purchase orders and SAP data
Take on ad hoc tasks and special projects to support broader business goals
Qualification
Required
3–5 years of experience in Customer Service or Supply Chain, ideally within a manufacturing environment
Excellent verbal and written communication skills
Proficiency in Microsoft Excel, Word, and PowerPoint
Strong problem-solving skills and the ability to manage complex orders
Openness to feedback, with a focus on learning and continuous improvement
Resilient and adaptable—you thrive in a fast-paced environment
Preferred
Associate or Bachelor's degree preferred (not required)
Experience with SAP or other ERP systems preferred
Bilingual (English/Spanish) is a plus!
Company
Viskase Companies, Inc.
For nearly a century, Viskase has been revolutionizing the meat processing industry.
1001-5000 employees
H1B Sponsorship
Viskase Companies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2025-06-21Acquired
Leadership Team
Tim Feast
President & Chief Executive Officer
Company data provided by crunchbase