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CorTrust Bank · 1 day ago

Customer Service Representative - Woodbury (Part Time)

Woodbury, Woodbury, MN, US

Full-time, Part-time

Onsite

New Grad, Entry Level

$17/hr - $20/hr

CorTrust Bank is a community bank dedicated to delivering high quality customer service. The Customer Service Representative will support customers by engaging with them, processing teller transactions, and performing various administrative duties.

BankingFinanceFinancial ServicesPersonal Finance

Responsibilities

Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies

Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries

Ask questions to recognize client needs, recommend products and services, and make referrals to our business partners when possible

Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, withdrawals, and more

Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels

Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality

Process reports, run proof work, and complete general ledger maintenance and reconciliation

Other duties as assigned

Qualification

Customer serviceCash handlingBanking regulations knowledgeProblem solvingCommunication skills

Required

Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies

Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries

Ask questions to recognize client needs, recommend products and services, and make referrals to our business partners when possible

Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, withdrawals, and more

Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels

Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality

Process reports, run proof work, and complete general ledger maintenance and reconciliation

Possesses a combination of education and experience to be able to perform the primary duties of this position with little supervision, managing multiple projects simultaneously

Adapt easily to system, process, product, and service changes

Reason, problem solve and think critically

Demonstrate a high level of integrity, personal diplomacy, and respect

Must be able and willing to abide by all Bank policies, procedures, and Federal banking regulations