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Grubhub · 12 hours ago

Associate Director, Key Cities Strategy and Operations

Chicago, IL

Full-time

Hybrid

Lead/Staff, Director/Executive

$156K/yr - $194K/yr

8+ years exp

Grubhub is a leading company in the online food ordering industry, dedicated to supporting restaurants and enhancing community connections. The Associate Director, Key Cities Strategy and Operations will drive growth strategies and execution in key markets, focusing on customer acquisition and operational efficiency while collaborating with cross-functional teams to improve overall performance.

E-CommerceFood and BeverageFood DeliveryMarketplace

No H1B

Responsibilities

Own market-level performance, with full accountability for delivering aggressive growth in customer acquisition, order volume, and restaurant supply

Rapidly develop and execute localized strategies tailored to each city’s unique dynamics, ensuring measurable wins while building to sustainable, long-term market leadership

Mobilize cross-functional teams (marketing, product, logistics, sales, etc.) to roll out initiatives that quickly improve customer experience and accelerate growth

Monitor performance portfolio trends and competitive moves closely, anticipating challenges and acting quickly to stay ahead

Operate as the “GM” of your markets—making fast, decisive calls on resources, investments, and priorities to hit growth and P&L targets

Deliver regular insights and recommendations to senior leadership that directly influence company-wide strategy

Leverage existing analytical tools and work with the Key Cities Strategy team to develop and improve analytical tools

Build and deepen relationships with key restaurant partners, campuses, and community stakeholders to solidify Grubhub’s leadership position

Qualification

Strategy developmentAnalytical skillsMarket managementStakeholder managementBusiness developmentEntrepreneurial driveCuriosity about marketsCommunication skillsOwnership mentality

Required

8+ years of experience in strategy, operations, consulting, business development, or a high-growth environment, ideally with exposure to multi-market management

Proven ability to deliver measurable business impact quickly through strategy and execution

Strong analytical skills, with the urgency to move from data to decision to action

Fierce ownership mentality—thrives in fast-moving, ambiguous situations and doesn't wait for direction

Strong communication and stakeholder management skills, capable of influencing at all levels of the organization

Entrepreneurial drive, with a passion for testing bold ideas, scaling high-impact initiatives, and outpacing competitors

Genuine curiosity about local market dynamics and customer behavior, with the drive to be 'in-market' to understand and shape growth firsthand