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RR Donnelley · 10 hours ago

Document Production Supervisor - Monday - Friday, 6 am - 3 pm OR 3 pm - 12 am

Wheeling, WV

Full-time

Onsite

Mid, Senior Level

$53K/yr - $79K/yr

2+ years exp

RR Donnelley is a global business support services company with over 200 years of experience in delivering business solutions. The Document Production Supervisor will manage day-to-day operations and team members in document production services, ensuring quality service delivery and client satisfaction.

Marketing & Advertising

H1B Sponsor Likely

Responsibilities

Supervise the team’s day-to-day work assignments in document production services, including but not limited to document production, word processing, proofreading; includes supervision of projects and ad hoc requests to ensure efficient, accurate completion within deadlines

Ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance

Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction

Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, planning for key roles, and off-boarding management

Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilize corrective action when necessary

Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings

Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly

Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation

Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges

May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs)

Have a strong knowledge of the client’s businesses and the impact of our services

Foster cross-training and a sense of team work to optimize client service delivery

May train more junior staff members, as needed

Qualification

Document production supervisionLegal document productionMS Office proficiencyClient service skillsTeam culture developmentCommunication skillsOrganizational skillsDecision-makingSelf-motivation

Required

A Bachelor's degree or equivalent experience is required

2+ years' experience supervising, preferably in a legal, banking or other large corporate environment preferred

3+ years' experience in legal document production or legal word processing preferred

Advanced knowledge of software within MS Office with ability to create, format, edit charts, graphs, styles, table of contents, macros, etc

Strong in grammar and composition rules required for editing and proofreading

Basic financial understanding of how day-to-day decisions impact P&L

Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction

Excellent client service skills with a service-minded approach toward the client

Able to make independent decisions that conform to business needs and policy

Detailed and organized; demonstrated experience prioritizing competing requests in a fast-paced environment and under tight deadlines

Exceptional communication skills, both written and verbal

Must be able to interact effectively with multi-functional and diverse backgrounds

Must be self-motivated with positive can-do attitude

Able to handle sensitive and/or confidential documents and information

Preferred

2+ years' experience supervising, preferably in a legal, banking or other large corporate environment

3+ years' experience in legal document production or legal word processing

Use of manager self-service systems and experience with centralized HR functions

Benefits

Medical, dental, and vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance and other voluntary supplemental insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees

http://www.rrd.com

H1B Sponsorship

RR Donnelley has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (16)

2022 (14)

2021 (6)

2020 (14)