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Corporate Technologies LLC · 2 days ago

Client Success Manager

Grand Rapids, MI

Full-time

Onsite

Mid Level

$40K/yr - $50K/yr

Corporate Technologies LLC is a leading provider of managed IT solutions with over 40 years of experience. They are seeking a highly skilled Client Success Manager responsible for delivering exceptional client support, managing accounts, and ensuring timely resolution of customer inquiries.

ConsultingEducationFinancial ServicesHealth CareInformation TechnologyManufacturingSoftware

Responsibilities

Respond to customer inquiries related to contracts, services, and account details

Generate and interpret reports, including ScalePad and Microsoft 365 license lists

Assist customers in developing and managing IT budgets

Manage contract amendments and Microsoft license updates

Support onboarding and offboarding processes for client accounts

Address and resolve customer complaints across multiple service areas

Process and manage quotes with revenue under $1,500

Coordinate peripheral orders, PC replacements, and warranty/license renewals

Support limited project duties, including deal registration and lead generation

Investigate and resolve billing errors and technical disputes

Review invoices with customers and provide clear explanations

Collaborate with internal teams to ensure billing accuracy

Manage non-standard accounts and ensure service delivery

Maintain and grow accounts under $400 MRR

Meet or exceed individual performance quotas within group targets

Qualification

Customer service experienceAccount managementIT services knowledgeCRM systems proficiencyProblem-solving skillsCommunication skillsOrganizational skillsAttention to detail

Required

Proven experience in customer service, account management, or technical support

Strong understanding of IT services, licensing, and contract structures

Excellent communication, organizational, and problem-solving skills

Ability to manage multiple priorities and maintain attention to detail

Proficiency with CRM systems, ticketing platforms, and reporting tools

Benefits

401(k) matching

Dental insurance

Disability insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Mileage reimbursement

Paid time off

Paid training

Vision insurance

Company

Corporate Technologies LLC

Corporate Technologies is a leading provider of managed IT solutions to businesses and organizations in Minnesota, North Dakota, California, Michigan, New Mexico, Arkansas, Oklahoma, Idaho, Illinois, Ohio, Louisiana, Maryland, Virginia, Iowa and New Jersey.

Founded in 1981