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CSC · 1 day ago

Client Service Representative

Wilmington, DE

Full-time

Hybrid

New Grad, Entry Level

CSC is a global business, legal, and financial services company based in Wilmington, Delaware. They are seeking a Client Service Representative to support global clients in a B2B environment by resolving inquiries, troubleshooting issues, and providing exceptional client service for their internet products and services.

ConsultingLegal

Responsibilities

Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands

Client Relationships: Build and maintain client relationships by understanding the unique needs of each client

Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction

Escalation Management: Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner

Product Knowledge: Be a trusted partner for your clients by developing and maintaining and in-depth understanding of our services, and to communicate industry changes. and new product offerings

Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed

Performance: Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support as evidenced by our world-class Net Promoter Score (NPS) results

Qualification

Customer service experienceMicrosoft Office skillsEffective communication skillsCritical thinkingProblem-solvingBilingual skillsOrganizational skillsTeam collaborationAdaptability

Required

Experience working in a customer-centric environment, industry and/or role

Effective written and verbal communication skills

Ability to think critically and be solution oriented

Strong Microsoft Office skills including MS Excel, Word, and Outlook

Ability to learn, adapt to, and discuss new technology

Tenacity and agility to balance varying priorities and inquiries from internal and external customers

Ability to work independently, as well as on a team

Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment

Previous experience of producing quality results with high attention to detail

Ability to be direct, open, and honest when communicating with clients and co-workers

Preferred

Bilingual skills are a plus

Benefits

Annual success-sharing bonuses or commission plans based on individual performance

Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training

An on-team mentor to provide additional day to day support during your onboarding

Collaborative team environment

Supportive leaders committed to your professional development and growth

Complimentary access to Open Sesame, monthly job-related recurrent training, and more

Flexibility for our employees by offering a hybrid work schedule

Company

CSC

Glassdoor3.2

CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions.

Founded in 1899