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USAA · 3 days ago

Associate Auto Adjuster-SkillBridge

San Antonio Home Office I

Full-time

Onsite

Entry Level

$48K/yr - $50K/yr

1+ years exp

USAA is a financial services company dedicated to serving the military community and their families. The Associate Auto Adjuster role involves evaluating and settling auto claims, collaborating with business partners for claims resolution, and applying foundational knowledge of P&C insurance products.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Applies appropriate coverage and handles simple liability, evaluates, and settles high volume and low complexity auto claims with repairable vehicles

Resolves claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, overcoming obstacles, and effectively prioritizing the workload

Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions

Collaborates and sets expectations with external and internal business partners to facilitate claims resolution

Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service

Acquires and applies a foundational knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures

Applies basic knowledge of Auto Physical Damage. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours

May be assigned CAT deployment travel with minimal notice during designated CATs

Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures