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Joyce Windows, Sunrooms & Baths · 1 week ago

Inside Sales & Appointment Supervisor

Berea, OH

Full-time

Onsite

Mid Level

$25/hr - $30/hr

Joyce Factory Direct is an industry leader in home remodeling, specializing in sunrooms, windows, baths, and doors. They are seeking an experienced Inside Sales & Appointment Supervisor to lead and develop their team, ensuring high-quality customer interactions and a strong pipeline of appointments for the In-Home Sales team.

Home ImprovementManufacturingSalesWood Processing

Comp. & Benefits

Responsibilities

Supervise, support, and coach Inside Sales and Appointment Specialists to ensure consistent performance

Provide ongoing training, feedback, and one-on-one coaching focused on skill development and growth

Set clear expectations and hold team members accountable to activity, quality, and appointment-setting goals

Make outbound calls to warm leads and handle inbound customer inquiries as needed

Engage customers in a professional, friendly, and consultative manner

Educate homeowners on Joyce products, services, and value propositions

Schedule, confirm, and support high-quality in-home consultation appointments

Monitor call quality, customer interactions, and overall appointment performance

Identify opportunities for performance improvement, process refinement, and team development

Qualification

Sales team leadershipCoaching skillsCustomer service experiencePerformance managementOrganizational skillsTime-management skillsCommunication skillsGoal-oriented mindset

Required

Previous experience leading or coaching a sales or customer service team

Strong coaching and communication skills with a focus on employee development

Ability to motivate, train, and hold others accountable in a positive way

Comfort providing constructive feedback and performance guidance

A goal-oriented mindset with the ability to balance team results and individual growth

Strong organizational and time-management skills

Flexibility to work evenings and weekends based on business needs

Reliable transportation to and from work

Benefits

Health, Dental, and Vision Insurance

PTO and vacation

401(k) with a 25% uncapped company match

Flexible scheduling with control over your calendar

Employee discounts on home improvement services

Employee Referral Bonus Program

Company

Joyce Windows, Sunrooms & Baths

Joyce Windows, Sunrooms & Baths - America's Factory Direct Home Improvement Company - has been improving homes for over 65 years! It all began in a family garage in Old Brooklyn, Ohio in 1955.

Founded in 1955