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MaidPro · 14 hours ago

FT Branch Manager Daily Operations & Team Leadership $20/hr+ BONUS Opportunity!

Gaylord, MI

Full-time

Onsite

Mid, Senior Level

$20/hr - $20/hr

MaidPro is a people-first company seeking a motivated Branch Manager to oversee daily operations in Traverse City and Gaylord, Michigan. The role involves leading teams, managing branch performance, and ensuring operational excellence across two locations.

Customer ServiceService Industry

Responsibilities

Manage daily branch operations across two locations

Interview, hire, onboard, and retain cleaning professionals (“PROs”) and office staff

Lead, coach, and hold teams accountable for performance and attendance

Oversee daily dispatch and scheduling to ensure efficient routes and coverage

Ensure supplies, laundry, and equipment are stocked and ready each day

Maintain a positive, professional office environment

Monitor branch trainers to ensure all training follows the MaidPro Quality Way

Ensure training consistency, quality standards, and proper onboarding procedures

Perform quality checks at customer homes and resolve service issues promptly

Conduct in-person estimates when needed

Enforce company policies, procedures, and operational standards

Track productivity, job times, and key performance indicators (KPIs)

Partner with ownership/leadership to improve efficiency and branch performance

Qualification

Branch managementOperations leadershipTeam leadershipOrganizational skillsPositive leadership styleService industry experienceCommunication skillsProblem-solving skillsDetail-oriented