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American Hotel & Lodging Association · 1 day ago

Director, Workgroup Operations

Washington, DC

Full-time

Hybrid

Director/Executive

$110K/yr - $130K/yr

American Hotel & Lodging Association (AHLA) is focused on enhancing member value through technology initiatives. The Director of Workgroup Operations will oversee workgroup development and management, ensuring alignment with organizational objectives and effective project execution across diverse teams.

AssociationHospitalityHotelTravel

Comp. & Benefits

Hiring Manager

Richard Mariani

Responsibilities

Oversee the operation of multiple workgroups, ensuring that they are properly resourced, organized, and functioning effectively

Provide guidance and support to workgroup leaders and members to help them achieve their goals and deliverables in a timely manner and in accordance with quality standards

Monitor project milestones, risks, and dependencies to mitigate issues and drive successful outcomes

Lead the development and maintenance of documentation for workgroup initiatives, including technical standards, guidelines, and best practices

Ensure documentation is clear, accessible, and regularly updated to support consistent application across teams

Establish and promote technical standards to guide workgroup activities, ensuring alignment with organizational goals and industry best practices

Encourage knowledge sharing and transparency within and across workgroups to foster continuous learning

Provide strong leadership and mentorship to workgroup leaders, helping them develop their skills, build cohesive teams, and drive successful outcomes

Foster a culture of accountability, excellence, and continuous improvement within the workgroups

Facilitate virtual and in-person meetings and collaborative sessions among workgroup members to drive progress on key initiatives, resolve conflicts, and make informed decisions

Promote open communication, active participation, and consensus-building across diverse teams

Solicit feedback from interested parties offline if they are unable to join calls due to time zone differences

Engage with internal and external stakeholders to understand their needs, priorities, and expectations related to workgroup initiatives

Build strong relationships, manage expectations, and ensure alignment between workgroup activities and organizational objectives

Establish performance metrics and key performance indicators (KPIs) to monitor the effectiveness and impact of workgroup activities

Prepare regular updates and presentations to communicate progress, achievements, and challenges to senior leadership and other stakeholders

Assist the VP HTNG Operations and colleagues with the planning, programming, and execution of AHLA events, particularly the HTNG international conferences

Participate as a speaker and panel moderator as needed

Drive a culture of continuous improvement within the workgroups, encouraging innovation, experimentation, and learning from both successes and failures

Identify opportunities to streamline processes, enhance collaboration, and optimize outcomes

Qualification

Hotel operations knowledgeProject managementTechnical documentationLeadership skillsAnalytical skillsStrategic thinkingInterpersonal skillsAdaptabilityCollaboration

Required

Strong understanding of hotel operations and technology stack that enables it

Proficiency in hotel network infrastructure, Wi-Fi, telecommunications, device management or software and integrations, including XML/JSON, object modeling, online documentation is a plus

Experience with technical aspects of projects, updating best practices, and facilitating communication with technical teams

Strong analytical and problem-solving skills, with the ability to analyze complex issues, identify root causes, and develop effective solutions

Strong interpersonal and communication skills, with the ability to build relationships, influence others, and facilitate productive discussions and decision-making

Strong leadership and team management skills, with the ability to motivate and inspire teams to achieve excellence

Strategic thinking and problem-solving abilities, with a focus on driving innovation and continuous improvement

Adaptability to navigate complex challenges and comfort with ambiguity

Ability to work independently and collaboratively in a fast-paced, dynamic environment