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Solera Holdings, LLC. · 2 months ago

Phone Inventory Specialist

United States

Full-time

Remote

New Grad, Entry Level

Solera Holdings, LLC. is a global leader in data and software services focused on transforming the vehicle lifecycle experience. The Phone Inventory Specialist role involves facilitating the contents inventory process to aid in accurate claims service for policyholders affected by disasters.

Artificial Intelligence (AI)Auto InsuranceAutomotiveEnterprise SoftwareInsuranceInsurTechRisk ManagementSaaSSoftware

Responsibilities

You will interact directly with policyholders and our Field staff via phone and email to compile lists of their damaged personal items. You will create content lists that meet Enservio's quality standards, enabling the proper valuation of those items. Additionally, you will review lists provided by insured individuals, gathering details such as item age and pricing information to ensure the most accurate LKQ match when determining the value of their contents

Monitor and manage Claim assignments

Evaluate claim details and any supporting documentation then conduct interviews, and collaborating with relevant policy members to capture total loss contents

Perform regular follow ups with Policyholders accuracy of inventory records

Identify slow-moving or obsolete inventory and recommend action plans

Communicate effectively with customers and internal team members regarding claim status, required documentation, and next steps in the process

Ensure all claim-related documentation is accurately entered into the claims management system