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BrainWorks · 4 days ago

Regional Infrastructure Technology Manager

Youngstown-Warren area

Full-time

Onsite

Mid, Senior Level

5+ years exp

BrainWorks is a manufacturing-oriented company seeking a skilled Regional Infrastructure Technology Manager to join their IT team. This role is responsible for supporting infrastructure systems and end-user technology needs, including server environments, virtualization platforms, and network infrastructure.

ConsultingRecruitingStaffing Agency

Hiring Manager

Jacques Vandervelden

Responsibilities

Administer and maintain Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and file/print services

Manage and support virtualization platforms such as VMware and Hyper-V, including VM provisioning, monitoring, and troubleshooting

Configure, monitor, and troubleshoot network infrastructure including switches, routers, firewalls, and wireless access points

Support network security appliances such as Fortinet FortiGate firewalls, Meraki devices, and VPN solutions

Administer Microsoft 365/Office 365 environments, including user licensing, Exchange Online, SharePoint, Teams, and security/compliance features

Perform routine maintenance, updates, and patches for servers, network devices, and security systems

Monitor system performance and proactively address potential issues before they impact operations

Assist with infrastructure projects including server deployments, network upgrades, and system migrations

Provide day to day support for CAD/CAM Software including Siemens NX, SolidEdge, SolidWorks and/or AutoCAD

Collaborate with third party vendor support for PLM/PDM Platforms such as Siemens TeamCenter, SolidWorks PLM

Provide technical support for Windows11 workstations, laptops, and mobile devices

Troubleshoot hardware and software issues for end users across the organization

Configure and deploy endpoint devices, including image management and software installations

Support Microsoft 365 applications, email systems, and collaboration tools

Manage user accounts, permissions, and access rights in Active Directory

Respond to support tickets and service requests in a timely and professional manner

Qualification

Windows Server administrationVirtualization technologiesNetwork infrastructureMicrosoft 365 administrationNetwork security appliancesDesktop supportProblem-solving skillsCustomer service skillsScripting languagesBackup solutionsMonitoring toolsCloud platformsCommunication skillsTeamworkIndependent work

Required

Associate's degree in Information Technology, Computer Science, or related field, or equivalent work experience (5+ years)

2-4 years of experience in IT support with exposure to both infrastructure and end-user support

Strong knowledge of Windows Server administration (Active Directory, DNS, DHCP, Group Policy)

Experience with virtualization technologies (VMware, Hyper-V, or similar)

Understanding of TCP/IP networking, VLANs, subnetting, and basic routing concepts

Familiarity with network security appliances such as firewalls, VPNs, and wireless controllers (Fortinet, Meraki, or similar platforms)

Proficiency with Windows 10/11 desktop support and troubleshooting

Experience with Microsoft 365/Office 365 administration

Strong problem-solving and analytical skills

Excellent communication and customer service abilities

Ability to work independently and as part of a team

Preferred

Industry certifications such as CompTIA Network+, Security+, Microsoft certifications (MCSA, MCSE, Azure), or vendor-specific certifications (Fortinet NSE, Cisco CCNA, VMware VCP)

Experience with backup and disaster recovery solutions

Knowledge of scripting languages (PowerShell, Python, or Bash)

Experience with monitoring tools and ticketing systems

Familiarity with cloud platforms (Azure, AWS, or Google Cloud)