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John Hardy · 14 hours ago

Training Manager

NYC Metro Area

Full-time

Hybrid

Senior Level

5+ years exp

John Hardy is seeking a Training Manager to execute learning and development for their Wholesale & Retail teams. The role involves designing and delivering engaging training programs that enhance product expertise and selling skills while empowering Account Executives and Field Leaders to provide impactful education to retail partners.

E-CommerceJewelry

Responsibilities

Design, develop, and deliver inspiring, brand-aligned training programs that empower Retail and Field Sales teams and Wholesale partners to deliver an exceptional luxury client experience

Create and maintain comprehensive product knowledge education that deepens understanding of craftsmanship, design inspiration, and collection storytelling, ensuring alignment with brand vision and business objectives

Lead the train-the-trainer program to equip Account Executives and Field Leaders with the tools, confidence, and delivery skills to train retail partners and store associates

Partner closely with cross-functional teams including Marketing, Merchandising, and Sales to ensure accuracy, consistency, and creative alignment across all training materials and experiences

Conduct learning needs analyses and leverage insights to identify development opportunities, refine training strategies, and drive measurable performance improvement

Support major Wholesale Events, Trunk Shows, pop-ups, anniversaries, activations, and regional events—including staff education, client experience coaching, and brand representation

Partner with Account Executives during events to provide in-person coaching on storytelling, selling behaviors, and merchandising standards

Innovate and implement modern, technology-enabled approaches to elevate the in-store learning experience, strengthen storytelling, and enhance sales effectiveness via 'John Hardy University.'

Facilitate engaging in-person and virtual training sessions focused on product features, visual presentation standards, and seasonal brand priorities

Provide personalized, hands-on coaching and feedback during boutique visits to reinforce selling skills, service standards, and brand consistency

Collaborate with Field Managers to assess training needs, prioritize development areas, and ensure seamless implementation of learning initiatives across territories

Evaluate training impact through performance metrics, client feedback, and field observations, adapting content to maintain relevance and excellence

Support major seasonal launches and brand activations through tailored learning experiences and presentations

Serve as a trusted ambassador and subject matter expert on luxury retail best practices, visual merchandising, and market trends

Champion the brand’s heritage and values by inspiring sales teams to create meaningful, emotionally engaging client interactions through storytelling and personalized service

Travel 60%+ throughout designated markets to deliver training, conduct boutique visits, and support key brand initiatives

Qualification

Training program designLuxury retail experiencePresentation skillsLearning & DevelopmentMicrosoft OfficeInterpersonal skillsRelationship-orientedDetail-orientedCreativity

Required

Bachelor's degree in business administration, Retail Management, Education, or a related field (or equivalent experience)

5+ years of experience in Training, Retail Education, or Learning & Development within a customer-focused or luxury retail or sales environment

Proven ability to design, deliver, and manage innovative training programs that drive sales performance, team engagement, and elevated client experiences

Exceptional presentation and communication skills—charismatic, confident, and able to command a room. Must inspire, motivate, and engage diverse audiences across multiple locations, keeping momentum and delivering content that resonates and stays with the audience. (A live training presentation will be required as part of the interview process.)

Strong interpersonal skills with the ability to build trust, foster relationships, and influence across teams and functions

Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced, dynamic environment

Skilled in Microsoft Office (Word, Excel, Outlook) and comfortable working with digital learning tools

Able to build clear, realistic training calendars and timelines that ensure smooth execution across markets

Flexibility to travel 60%+, including occasional weekends or evenings during peak seasons