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Guidelight · 23 hours ago

Central Intake Supervisor

Denver, CO

Full-time

Onsite

Mid, Senior Level

$75K/yr - $85K/yr

5+ years exp

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality services. The Central Intake Supervisor leads the Care Navigator team, ensuring the intake pipeline runs smoothly and that referrals are appropriately managed while coaching and developing team members.

Health CareMedicalOutpatient CareWellness

Responsibilities

Supervise Intake Specialists responsible for scheduling, benefits verification, referral source outreach, and clinician support

Oversee inbound and outbound referral management, ensuring clients are placed appropriately across the continuum of care

Monitor performance against key intake metrics, including phone answer rate, QA, confirmed vs. scheduled, and completed vs. scheduled

Collaborate with Clinical Outreach teams to strengthen provider relationships and improve referral accuracy

Conduct performance reviews, provide coaching, and implement improvement plans where needed

Partner with leadership to refine intake workflows and align with business strategy

Ensure compliance with HIPAA, privacy, and internal quality standards

Qualification

Intake managementData analysisLeadership experienceReferral managementCommunication skillsCoachingTeam developmentQuality assuranceRelationship management

Required

Bachelor's degree required; advanced degree preferred

5+ years of intake, scheduling, or referral management experience; 2+ years in leadership preferred

Proven ability to manage high-volume intake operations

Strong data analysis skills with experience in monitoring dashboards and team performance

Excellent written/verbal communication and relationship management skills

Preferred

Prior experience in a centralized call center or virtual care setting

Familiarity with acute mental health services or care coordination

Experience training or mentoring peers in a healthcare or customer-facing role

Exposure to workforce management, quality assurance, or operational coordination in a clinical intake setting

Company

Guidelight

Guidelight elevates behavioral healthcare by bridging the gap between inpatient and outpatient and allowing people to conveniently access transformative care while continuing to meet obligations and do the things they value, if they choose.

Founded in 2023

Glencoe, Illinois, USA

51-200 employees