Area Customer Service Coordinator.Managed Services Onsite jobs in United States
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Metasys Technologies · 1 day ago

Area Customer Service Coordinator.Managed Services Onsite

positionMadison, WI
timeFull-time
remoteOnsite
seniorityEntry Level
money$20/hr - $20/hr
date1+ years exp

Metasys Technologies is a company providing Managed Services solutions, and they are seeking an Area Customer Service Coordinator to support daily operations and customer service at client facilities. The role involves assisting with onboarding, maintaining service quality, and traveling between multiple accounts to ensure customer satisfaction.

Information ServicesInformation TechnologyManagement ConsultingProfessional ServicesStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Support daily operations at assigned customer sites, including mail services, print jobs, toner replacement, and phone coverage
Assist with onboarding new team members, cross-training peers, and implementing new accounts or service expansions
Perform visual inspections for service quality, safety, and compliance with site procedures and Ricoh standards
Maintain site procedure guides and share best practices across locations
Collect feedback from end-users and escalate issues to management as needed
Provide coverage for absences, vacations, or site management needs
Travel between multiple accounts, creating a customer-focused environment
Use Microsoft tools (Word, Excel, Outlook, PowerPoint) for reporting, communication, and operational tasks
Lift and deliver items up to 50 lbs.; push/pull equipment on wheels

Qualification

Customer serviceMicrosoft applicationsOral communicationProblem-solvingTeamwork

Required

High school diploma plus 12 months of related work experience; post-high school education preferred
Strong customer service skills; able to handle change, learn quickly, and work under pressure
Valid, violation-free driver's license, reliable transportation, and ability to travel 40–50 miles between sites
Intermediate computer skills and knowledge of Microsoft applications
Ability to perform repetitive tasks with quality, maintain focus, and follow procedures
Strong oral communication, problem-solving, and teamwork skills
Physical ability to stand, walk, bend, lift up to 50 lbs., and navigate multiple buildings/sites
Flexible schedule with possible early mornings, evenings, weekends, and variable shifts

Company

Metasys Technologies

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Metasys Technologies is a staffing company that provides recruitment assistance.
dateFounded in 2000
location
Duluth, Georgia, USA
people-size501-1000 employees
web-link
https://www.metasysinc.com/

H1B Sponsorship

Metasys Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2021 (3)
2020 (3)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Arkview Capital
2022-08-01Private Equity

Leadership Team

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Romeen Sheth
CEO
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Recent News

Startland News
Tim Tebow to entrepreneurs: Embrace the heavy lift if you want to reap life’s real profits
2025-11-08
Metasys Technologies Announces a Strategic Investment From Arkview Capital
2022-08-03
PE HUB
Arkview invests in workforce management services provider Metasys Technologies
2022-08-02
Company data provided by crunchbase