SRS Distribution Inc. ยท 12 hours ago
Bilingual (Spanish) Customer Service Representative
Vancouver, Washington
Full-time
Onsite
Entry Level
$19/hr - $23.89/hr
1+ years expSRS Distribution Inc. is a company focused on delivering exceptional customer service and support. The Bilingual Customer Service Representative will ensure customer satisfaction through effective service, strong relationship-building, and sales support while engaging with walk-in customers and coordinating with internal teams.
Building MaterialConstructionManufacturing
No H1B
Responsibilities
Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person
Provides product information, resolves issues efficiently, and maintains accurate customer records
Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment
Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities
Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach
Qualification
Required
Proven customer service and phone handling experience with active listening skills
Familiarity with CRM systems and ERP platforms for order entry and cash transactions
Strong interpersonal skills with a team-oriented, safety-conscious mindset
Demonstrated ability to support sales and identify new opportunities
Positive, motivated attitude aligned with the 'Make Money and Have Fun' culture
Valid driver's license, clean driving record, and reliable transportation
Authorized to work in the U.S. without sponsorship
Able to pass background checks and drug screening
Bilingual (English/Spanish) preferred
Intermediate ERP system skills for transaction management
Experience in B2B relationship management within building materials distribution
A high school diploma or equivalent is required
1-2 years of customer service experience
Preferred
Proven sales and customer support experience
Strong communication, presentation, and active listening skills
Skilled in multitasking, prioritization, and time management
Proficient in CRM and ERP systems for tracking and transactions
Effective problem-solving and collaboration across departments
Strong product knowledge and interest in building materials
Bilingual (English/Spanish) preferred, other languages a plus
Analytical mindset with ability to interpret sales data
Committed to continuous learning and professional growth
Valid driver's license, clean record, and reliable transportation
Authorized to work in the U.S. without sponsorship
Able to pass background checks and drug screening
Associate's or bachelor's degree in communications or business management
Benefits
Competitive weekly/bi-weekly pay
Discretionary bonuses
401(k) with company match
Employee Stock Purchase Plan
Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
Medical/dental/vision
Flexible spending accounts
Company-paid life and short-term disability
Optional long-term disability
Additional life insurance
Company
SRS Distribution Inc.
SRS Distribution is the fastest growing distributor of building products in the United States.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-03-28Acquired
Leadership Team
Dan Tinker
President & Chief Executive Officer
Jeremy Goldschmeding
Chief Operating Officer - Building Products Division
Recent News
2025-11-22
2025-11-19
2025-11-14
Company data provided by crunchbase