State of Michigan · 1 day ago
Departmental Technician 7-E9 - Quality Assurance Unit
Lansing, MI
Full-time
Onsite
Entry, Mid Level
1+ years expThe State of Michigan is seeking a Departmental Technician to support the Quality Assurance and Training Unit within the Department of State Information Center. This role involves conducting quality assurance evaluations, analyzing customer interactions, and contributing to training and process improvement efforts.
GovernmentOffice AdministrationSocial Media
Responsibilities
Conducts quality assurance evaluations
Analyzes customer interactions for accuracy and compliance with established procedures
Prepares documentation
Contributes to training and process improvement efforts
Analyzes data
Identifies trends
Drafts reports
Prepares instructional and reference materials that support continuous quality improvement
Qualification
Required
Education typically acquired through completion of high school
Departmental Technician 7: One year of experience performing administrative support activities equivalent to the 7-level in state service
Departmental Technician 8: One year of experience performing administrative support activities equivalent to the 8-level in state service
OR One year of experience as a technician or paraprofessional equivalent to the entry level in state service
Departmental Technician E9: One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service
OR One year of experience performing administrative support activities equivalent to the 9-level in state service
OR Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service
Departmental Technician 7: Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement
Departmental Technician 8: Possession of a Bachelor's degree may be substituted for the experience requirement
Departmental Technician E9: Possession of a Bachelor's degree and one year of job-related experience may be substituted for the experience requirement
The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted
Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment
Due to the nature of work of the Department of State, criminal records will be checked
Benefits
Full-Time
Eligible to participate in the benefits offered by the state
Company
State of Michigan
State of Michigan is an American midwestern state located in the union of the United States.
10001+ employees
H1B Sponsorship
State of Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
US Department of Commerce, Economic Development Administation
2022-09-02Grant
Leadership Team
Brad Stoddard
Director, Office of Michigan's Public Safety Communications System (MPSCS)
Recent News
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