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Jacobs · 12 hours ago

HR Employee Services Professional

Knoxville, TN

Full-time

Hybrid

Mid Level

$50K/yr - $58K/yr

3+ years exp

Jacobs is a company focused on solving critical problems for thriving cities and environments. As an HR Employee Services Professional, you will deliver employee support on various HR matters, respond to inquiries, and ensure accurate and timely responses to customers while working collaboratively with your team.

Civil EngineeringConsultingCyber SecurityIndustrialIndustrial EngineeringInformation TechnologyInfrastructureProfessional ServicesReal Estate

Responsibilities

Be responsible for specialist level support (Tier2) in one or more areas of Human Resources

Respond to and resolve inbound tickets from employees and external customers

Administer HR policies and procedures that cover multiple HR areas

Maintain confidentiality of department and employee information according to established practices

Possess the ability to organize and priorities workload

Possess the ability to work independently with minimal supervision

Adhere to metrics and Service Level Agreements (SLAs) where applicable

Regularly scan knowledge to ensure relevant content is readily available to our employees

Perform other assigned duties and tasks

Qualification

Oracle HRISHuman ResourcesCustomer serviceInterpersonal skillsResourcefulnessTime managementOrganizational skillsAttention to detailCommunication skillsCollaboration