Arise · 18 hours ago
Manager, Customer Success
United States
Full-time
Remote
Senior Level
5+ years expArise Virtual Solutions is a technology platform that connects major brands with gig-economy Service Partners in the BPO industry. The Customer Success Manager plays a central role in ensuring clients maximize the value from the platform, overseeing vendor relationships, KPI performance, and program analysis to achieve contact center objectives.
CrowdsourcingCustomer ServiceOutsourcingVirtual Workforce
Responsibilities
Managing vendor contract compliance
Participating in new vendor implementation
Ensuring that Arise achieves and exceeds all client metrics
Program analysis and reporting through strong analytical reports to illustrate results and achievement of program metrics
Overseeing goal setting, monitoring of program trends
Participating in client meeting and calibration sessions on a daily/weekly basis
Developing and implementing improvement action plans that can be offered to vendors
Initial point of escalation on the program. Responsible for escalation tracking and resolution
Budget management
Coordinate with the Director, Customer Success to achieve client metrics
Related duties as required
Special projects as assigned by Senior Manager, Customer Success or Director, Customer Success
Responsible for other reports, analysis or other duties as assigned
Works independently to drive client program metrics
Requires little supervision to successfully deliver the core responsibilities
Qualification
Required
Contact center/BPO experience at a manager level required
Minimum 5 years related Operations Management work experience in Contact Center/ BPO required
Knowledge of vendor management
Strong Quality Assurance experience
Bachelor's degree or equivalent combination of education and/or work experience
24/7 client focus mentality. Flexible with schedule to attend clients' needs
Ability to facilitate/conduct virtual meetings in a one-on-one and/or group setting
Proficient in Microsoft applications with a strong emphasis on Word, Excel (Pivot tables and V-lookups), Outlook and Microsoft Project
A self-motivated and proactive team-player, working quickly and accurately under pressure and time constraints, with minimal supervision
Desire to roll-up your sleeves and assist with any project
Extreme attention to detail
Passion for helping people achieve their goals
Data driven decision maker
Must possess excellent interpersonal, oral, and written communication skills
Professionalism and the ability to work well with others are extremely important, as well as the ability to maintain confidentiality of information
Benefits
Medical / Dental / Vision / Flex Spending Benefits
401k, Retirement (40% match)
Flexible Time Off Plan! Take ownership of your time, workload, and results
Tuition Reimbursement ($4K / year)
Company
Arise
Warburg Pincus-owned, Arise Virtual Solutions pioneered a disruptive technology platform connecting the world’s biggest brands with a previously untapped network of work-from-home entrepreneurs and small business owners who provide exceptional customer care experiences that accelerate sales and build loyalty.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Texas Capital Bank
2019-12-11Acquired
2018-03-12Debt Financing
Leadership Team
Mohit Thukral
Chief Executive Officer
Jim Morris
Chief Financial Officer
Recent News
2025-08-27
Arise Virtual Solutions Inc.
2025-06-03
Research and Markets
2025-05-30
Company data provided by crunchbase